510 Reviews : Average Rating 4.97

08/12/2022
I had Narrows Heating and Air Conditioning install a new ductless mini-split system in my house, for heating and cooling the entire house. The system has been working great so far and wonderful to have during the recent heat wave. When Chris Calhoun came out to give me a bid, he took a number of measurements, not just of the square footage of the rooms, but also of the windows and their placement. He took that into account, as well as the type of windows, and asked about the insulation in the areas that weren't visible (walls, etc), and other things along those lines. None of the other bidding contractors took those sort of factors into account or asked very many questions. When his sizing came in a little different (more BTUs in one area, and less in another), I felt much more comfortable with his proposal. Although they were not the absolute lowest bid I got, it was still very competitive. The install crew was great to deal with as well. Even though my house isn't exactly a high end house, they still provided high end, professional service. If you are shopping for a new heating/cooling system, definitely give them a call for an estimate.

05/20/2022
So glad that we had the ductless system installed. It is working so well for us. Out of all the quotes we received, Narrows provided the most reasonable and thoughtful solution to our needs and was most affordable. I would recommend them to others.

04/29/2022
I highly recommend Narrows Heating. We just had a heat pump installed from them. Their customer service is wonderful and that’s why my son-in-law recommended them to us. We had to wait a long time because of supply-chain issues that all the businesses were experiencing. Chris Calhoun always got back to us within a day. After the heat pump was installed we had a tech (Lana) come out and go over the whole system for us. She did a wonderful job When the inspector came out to certify the mechanical installation he said “ I can tell Narrows Heating did this—- it’s rock-solid and an A+ job”. That’s quite a recommendation in itself! A big thanks to Chris for all his patience with our constant questions.

03/25/2022
Chris and his team did a great job of explaining their recommendations, and keeping us up to date on our order. Danny and his crew did an excellent job installing our new heat pump and furnace along with explaining how everything works.

01/14/2022
This companies service was great. From purchase to installation of my new furnace with air conditioning. The sales and installers were professional and courteous. the day they did the install was the first clear day after a heavy snow fall. the installers cleared my walk for me. Such a thoughtful group.

12/20/2021
My old system needed replacing. Chris Calhoun visited recommended a replacement system that was below other bids for the identical system. Removing the old and placing the new was quick and efficient.

11/24/2021
I am very please with Narrows professional work. I was told that the work will be done within two days and it was. Great jobs with the installation and the walk thru.

11/18/2021
Good Morning Matthew, The crew that was here to do the installation were very professional, they worked outside in very adverse weather conditions to get the job done on time, they cleaned up all debris from work areas whether inside or out, instruction on operation was detailed and answered all questions I had. I was impressed! As for the system itself “ I’m Tickled Pink “. My house has never been this comfortably heated, the operation is almost nonexistent, I’m looking forward to seeing what it does for my electric bill throughout the winter and how the system continues to be challenged as the weather gets colder. For the first time in my 62 years of life I will have an AC unit of any kind in my house, even growing up in the Hill Country of Texas, ever never!! So needless to say I am looking forward to have that ability to cool the inside of my house as temperatures during the summer here in the PNW seem to be rising, along with the Smoke from wild fires and having the ability to limit my exposure to it. Thank you to all involved, yes I have bragged about your work, yes I would Highly recommend Narrows Heating to friends and family. Yes I will use your company for future services needed! Have a Wonderful Day

10/01/2021
We met with three contractors. Because of the thoroughness of their bid—taking into account our three floors—and price, we elected to go with Narrows Heating and Cooling. From our initial meeting with Chris through the scheduling and installation, our experience was great. Everything was done professionally and right on schedule, which was challenging. It had to be completed within a specific timeline. Would definitely recommend this company!

06/24/2021
This spring (2021) my wife and I decided to add air conditioning to our house. Our dwelling has living space on 3 levels. We met with six contractors. Half recommended whole house air conditioning, the other half suggested a ductless heat pump with mini splits. Since our upstairs bedrooms get very hot, we thought the mini split solution was the best. Based on their reputation, long history of serving the south Puget Sound region, and price, we elected to go with Narrows Heating and Cooling. From our initial meeting with Chris Calhoun to our remote control instructions with the installation team leader, our experience was exceptional. Finally, the quality of the Mitsubishi product is outstanding. The interior units, which provide cooling in the summer AND heating in the other months, are very quiet.

05/27/2021
Very happy with everything. From the bid to the install, everything was done professionally and on time/schedule. Would definitely recommend this company!

05/24/2021
We got the HVAC we wanted at a very reasonable cost. The team at Narrows Heating offered great support. The install team was great and the install went smoothly and everything is working great. Thanks!

05/19/2021
Recently Narrows Heating installed a Furnace and Heat pump in my house. I found the initial interview and overview of my needs here very thorough, that , when I was looking for bids. The team of installers appeared right on time and worked steadily and unobtrusively. They left the working area in good order the two days it took to do the work. When the Representative of the city came for the inspection. She said, “ As usual, a very good job, these guys know what they are doing”. After the installation, I needed some help with the programming of the thermostat. Help was available over the phone and with a representative of the company coming to the house with easily understandable instructions. I would readily recommend Narrows Heating for this type of installation and give them a 5 star rating.

05/03/2021
On the day of the installation of my new Mitsubishi Ductless Heat Pump System, Dan and Connor showed up on time. They wanted to verify where we wanted the units installed at. Then they got right to work installing the two units. They did a really neat job and were done ahead of schedule. Then Dan explained and showed to my wife and me how the remote control works to control the air conditioning and heating. We are very pleased with the excellent work of Narrows Heating and Air Conditioning and would highly recommend them!

04/26/2021
It was a seamless process from getting quotes to installation. All of my questions were answered, installation team was punctual an professional.

03/16/2021
Narrows Heating provided a very competitive price and followed through on everything they said they would do. I would recommend them.

01/27/2021
I met Chris Calhoun over two years ago when he came by our home in Lakewood to give us a quote on an A/C unit. We didn't move forward at that time but when we decided to do it I called Chris and no one else. Being in the real estate business for 30 years gives you the ability to know who you can depend on. Chris and everyone at Narrows Heating & Cooling are the ultimate professionals. If you are reading this and are trying to decide who to use - Stop and move forward with Narrow's. You will not regret your decision. Mike Stover / President & CEO / Emerald Real Estate Group Inc.

01/23/2021
My 26-year-old heat pump quit working. I received 4 proposals and choose to go with Narrows Heating. They not only provided me with what it would cost to fix but also what it would cost for a new HVAC system. Due to the incompatibility of my furnace with a new heat pump, I also needed a furnace. I have dealt with Narrows for the last 20 years (servicing my old furnace and heat pump and installation of a new hot water heater). They are professional, informative and very customer oriented. They did a wonderful job, and the crew hauled all the old equipment away along with a lilac tree that had to be removed. They also handled all the paperwork for a rebate from Tacoma Utilities. I highly recommend this company and the great crew that installed my new HVAC.

12/21/2020
Great people to work with. Pleasant clean and on time.

12/14/2020
Narrows has been servicing my furnace and heat pump for years. Recently had a new hot water heater installed. The tech noticed a pipe in the ceiling was wet and tightened a bolt - kept an eye on it and has not been wet since - tech went above and beyond. Highly recommend Narrows - customer oriented.

12/14/2020
Being pleased with Narrows Heating and AC service over the years, it was only logical to have Chris Calhoun evaluate our needs and make recommendations for a replacing our 25 year old Trane furnace and AC and for a highly skilled supervisor and crew to install the new units. We accepted His recommendations for a new Trane system and for the installation crew. The old system was removed and the new Trane furnace and AC system was installed incredibly in only one day. The furnace has been running flawlessly ever since. The installation was not only clean but aesthetically a work of art. We give the entire project a five star rating only because there is not a higher Star rating published. We could not be more pleased with the finished outcome! Don & Elaine Sabol

12/02/2020
Had a ductless system installed. Everyone I worked with were professional and did an amazing job. They showed up on time worked efficiently. They finished the job in two days. Great job and price as well.

12/02/2020
Had AC install and furnace upgraded. Everyone I worked with were professional and did an amazing job. They showed up on time worked efficiently and got my AC/Furnace units installed! Great quotes too!

11/28/2020
We were very pleased with the whole process of purchasing a heat pump. Chris was extremely knowledgeable and helpful in the decision-making process, and the installers did an excellent job and left everything neat and tidy. The heat pump is working beautifully and we couldn't be more happy.

11/17/2020
Narrows exceeded my expectations and I highly recommend them. Gave me multiple options to choose from, delivered on time with excellent installation and follow up.

11/10/2020
My wife and I wanted to install air conditioning, so we solicited bids from three local companies. Of the three, Narrows won, hands down. Chris was knowledgeable,kind, and very responsive to our follow-up questions. Despite being slightly higher in price, we chose Narrows because of its exceptional reputation. The install took two days, but it couldn't have been easier. The Narrows team took care of EVERYTHING, while barely making sound. It was hard to even tell that they were there, toiling away! The install team was skilled, polite, and worked clean (always in masks). We are very, very happy with the investment we made and will not hesitate to recommend Narrows to our family and friends.

11/03/2020
Your team is excellent!! You all are so knowledgeable, professional and have done a fantastic install with a great product. I will recommend you to everyone I know!!

11/03/2020
I would highly recommend Narrows Heating...efficient, prompt, courteous, friendly. Nice quiet furnace too!

10/24/2020
Outstanding service as always. I have been a customer for over 20 years. Vacation, Home and investment properties. Narrows handles all my heating needs. Thanks for your great service. Marke A Schwartz

10/06/2020
One call—they’ll assess, recommend, and install what you need—professionally, effectively. Alex

10/01/2020
We are very pleased with the service from Narrows Heating. They did the work when promised at the quoted price. The crew was very nice to work with. The system is working very well.

09/22/2020
Professional, quality service! Highly recommend. Above and beyond expectations!

09/03/2020
Chris worked with us to create the right air conditioning fit for our home and comfort. Installers were courteous, skilled, and made certain our installation was done above and beyond our expectations.

09/03/2020
We are so happy with Narrows Heating and Cooling. We had 3 bids and Narrows was the most affordable for us and they were so professional. They ran as much as they could under the house for a clean install. I wish we would have done it sooner. The AC is amazing. I’m sure the heat will be too. We highly recommended them!

08/18/2020
Nice install of heat pump and air handler. I was especially appreciative of the owner Chris suggesting an extra air return in my 53 year old home, I really think it has helped with cooling and air flow. Thanks again!

08/12/2020
Fast, efficient, courteous personnel and a great product. They were on time, prepared for the pandemic guidelines, and did the job cleanly and in 1 day, as promised. Couldn't be happier with this company.

07/29/2020
Chris and his crew did a great job from the bidding of our job, to the installation and finally to insisting on having the legal mechanical then electrical county inspectors finish the job. The Trane unit we we were advised to select is fabulous. Narrows Heating and A/C was a great choice for us and I recommend them to you.

07/15/2020
Had multiple bids for a new air conditioning system and Narrows gave me the best bid. So very glad that was the case, as I really preferred to work with them over any of the other companies. Chris was prompt and very personable. Great communication skills were exhibited by Chris and all the people within the company. I would definitely recommend Narrows Heating to any of my family and friends.

07/09/2020
I got 4 bids on a new heat pump split system for our newly remodeled home. While not the lowest bid I decided to use Narrows Heating due to previous positive experience using them when I was a building engineer. They were very professional and thorough during the installation. After 2-3 years we have had a couple of minor problems caused by rodent infestation. While the problem was not with the installation or the equipment- but with a pesky mouse- they quickly responded to my service call and diagnosed and replaced a circuit board that was damaged due to a mouse nest. They then covered the board under warranty- above and beyond what they needed to do. This exemplary service is not so common these days- and very much appreciated! I have and will continue to recommend Narrows Heating and their stellar sales and service team to anyone who is looking for a trusted quality HVAC company. Great job to Chris and the entire team! Your service is top notch. Thanks for all the help John Jones Tacoma

07/08/2020
Was very happy with our experience with Narrows. They had excellent customer service and their crew was very friendly and accommodating. We love our new furnace and air conditioner! Thank you Narrows!

06/27/2020
Narrows Heating and Air was very punctual and polite with bid and installation. Chris, who did the bid was right in the ball park with 2 of the other 3 bids that I received and seemed to be the easiest to work with. The crew that installed my furnace and heat pump were very professional, polite and fun to talk to. I would highly recommend Narrows.

06/18/2020
Had new gas furnace and heat pump installed by Narrows. From the beginning with an in-home visit and bid from Chris through the installation process, I was very pleased. Though Narrow's bid was a bit higher I am glad I chose Narrows. Very professional and competent and they responded quickly to any questions/concerns I had. Highly recommend this local, family owned business for your home heating and cooling needs

06/03/2020
Narrow Heating did an excellent job installing our new heat pump and air handler. They were efficient, answered all our numerous questions, and on time.

05/20/2020
Narrows Heating and AC is an awesome company to work with. Very professional and do great work. The installer did a very nice job installing the ductless mini split in our basement.

05/19/2020
We had a new air conditioner installed. The technicians were pleasant and efficient. I would highly recommend Narrows Heating and Air Conditioning.

05/17/2020
We've had our new heat pump and furnace in for about 2 months. It's everything Chris said it would be, quiet, comfortable and easy to use. The installer was great also. Very neat, helpful with all of our questions and on schedule. I would recommend Narrows to anyone!

04/01/2020
Very professional and sales and service was great. Would recommend them if you need any work done on your project.

03/23/2020
Great people and great service. On time and efficient. Trane is the best.

03/12/2020
Great service from Narrows Heating when I purchased my new furnace - help with decision about what furnace was appropriate, bid provided quickly, timely answer to all my questions, installed as scheduled

03/09/2020
what a great experience. The installers were friendly and hardworking. They got the job done in just one day!! So happy with the job they did. We have heat!!!

03/02/2020
Narrows is very professional. Chris did a great job of giving us options on the best way to proceed with a 22 year old furnace. Dan did a great job of installing a new one and getting it up and running in a very quick and efficient manner. I would highly recommend Narrows for your HVAC needs.

02/25/2020
Being in the commercial building for over 40 years. I would rate the crew very good, or five star. They completed the job and cleanup after there work was complete. For Chris, you need to pay less attention to the review process and don't forget people are your best option for future, and word of mouth is your best sell for the future. You have focused your attention on this review and not once did you ask if I was satisfied or can you do anything else. Therefore the reason you are not getting a five star. Although, you did everything you said and the crew performed well.

02/19/2020
My 18-year old furnace broke down unexpectedly. Chris was able to respond promptly and had a new furnace installed within three days. The installer did not do a perfect job, but Chris arranged Danny to come in to complete it to my satisfaction. Chris continues to take an extra step to resolve issues with the thermostat. Excellent service and follow up.

02/18/2020
I have been absolutely delighted with my Trane heat pump, which was installed in July. What a pleasure to have air conditioning, but what a greater pleasure to see my winter electric bills cut by almost two-thirds! Everything went like clockwork from the first house visit, the installation, the very welcome financing options and the easy operation of the Trane System. I love the fact that Narrows Heating is a family-run local business and I HIGHLY recommend them for all air and heating products! Judy in Gig Harbor

02/18/2020
This is the second time we have used Narrows since we bought the house 15 years ago. And again, they have provided excellent customer service and have followed through on all that they promised: materials, timing, equipment. Thank you for the reliable service!

02/13/2020
Our Narrows Heating & Air crew perfectly installed the new Navien tankless water heater. We are enjoying the comfort of constant-temperature water. As a plus, the tankless installation takes up so much less space in our garage than did our old tank. Thanks to all.

01/19/2020
Chris, Ash, and Dillon took my experience with getting a new ductless heat pump to another level with their customer service, quality of work, and knowledge. You would be sorry not to work with these guys. I have been in sales and customer service my whole life and they truly are incredible.

01/15/2020
Chris came out and gave us a quote on a new Trane furnace. He credited the recent service call toward the bill. The workers were courteous, on time, and cleaned everything up.

01/07/2020
Great team to work with, quick and efficient.

01/06/2020
I had the Mitsubishi three head ductless heating system put in my house. It's an old house and we'll always be drafted in certain areas now it stays perfectly even throughout the house. My wife and I are so happy with the system. And getting charged a fair price and we're very professional it took them approximately 8 hours to put my whole system in. They did an excellent job all around.

01/06/2020
Great crew, great product. Came when they said they would, got the job done and they're easy to contact with questions.

01/03/2020
I had a water problem (sump pump failure)in my basement that took out our hot water heater. the guys came out and troubleshoot the problem. It was totally gone and I requested a quote. The next day Chris came out and by the afternoon got me the quotes. I reached a decision and requested a replacement schedule. The next day it was in and we had hot water again with a solution that eliminated a problem with a sump pump as the new heater is not on the floor of the basement. Thank you.

12/31/2019
Excellent workmanship. Great service, Chris made everything so easy for us. Many thanks for a job well done.

12/31/2019
Great experience. They did what they said they would do on time. Very professional. They will be my go to source for heating and cooling services and equipment.

12/30/2019
Our heating and cooling system it went out over the Christmas holidays and I called them they came out looked at it and told us we needed a new system they gave me an estimate within a couple hours and then we excepted and they came out the next day to install the new one! We are very please with our new heating and cooling System!

12/28/2019
I was pleasantly surprised by the cost of the job as well as the timely manner of installation. Many other companies were offering the exact same product but for way more money so I chose Narrows for my ductless heating and cooling system.

12/28/2019
We have used Narrows for all our Heating and A/C needs over many years Have personally referred them to many people who are also very happy. They are the only firm I will use.

12/26/2019
Narrows installed a Mitsubishi ductless heat pump on Christmas Eve day. This is my second heat pump but my first time using them. I was impressed that they took the time to cut some lumber and secure the outside unit to the lumber so it wasn't sitting on the ground below my porch. I upgraded to a Mitsubisi M series hyper heat and I can really feel the difference when the temperature outside is in the mid-30s. (My first heat pump did not work well in very cold temperatures) They also took care of the $800 rebate from Peninsula Light. I highly recommend this company, they are reliable and honest.

12/26/2019
Great professional and courteous service with fair, competitive pricing.

12/20/2019
Great new heater and AC put in 11 months ago. All has work well.

12/17/2019
Chris, Please pass this along to the company. Thank you for the positive experience of working with a real professional group. From the fine lady who answered the first call to final installation, job well done! Special thanks to Chris, his knowledge of his product and ability to adapt a plan for a difficult and less than typical installation was a key to the success. Dan and Brandon's installation shows true jouneyman trade skills, and pride in workmanship. Fast, clean and efficient. Any consumer looking for examples of customer satisfaction and professional attitude,,,,here it is!

12/06/2019
From start to finish, working with Chris and the team at Narrows Heating & A/C was a pleasure. It is never easy to spend the amount of money necessary to replace a 30 year old system, but I felt that Narrows did excellent work for a very fair price. There were no hidden charges and no upselling. Chris gave me the confidence that we were making the right decisions without paying for things we did not need. Danny and the installers were respectful and efficient, and installation went smoothly and right on the schedule we were given. 30 years from now when it is time to replace the system again, I look forward to working with The good people at Narrows.

12/01/2019
I have what is probably a unique set of experiences with Narrows. We have done both major remodel and new construction projects with Narrows. These were large, multi-million dollar multi-family buildings in which Narrows designed and installed complex systems. Most recently I had a replacement system installed in my condo. This required considerable analysis and logistical planning to maneuver within the existing structure to access the unit and run the distribution within the unit. As a contractor and developer, I am very selective in the service providers I choose to work with. Narrows has consistently provided the knowledge, communication and performance I require. I am pleased to endorse their services

11/24/2019
Chris Calhoun came to our home and explained the options to replace our 20 yr old Trane system. He suggested a couple of new vents in our basement and they have improved the temperature. The installers Came as scheduled. The were friendly and knowledgeable and finished up in the 2 days as planned. Chris came and checked that everything was satisfactory and took care of the rebate. I had a little trouble doing the extended warranty on line but a call to the office promptly took care of that. We are very happy with our new system and would highly recommend Narrows Heating to our friends and Neighbors.

11/24/2019
Re: heat pump installation Wonderful service! I had a great experience with Chris as well as the installation technicians. Everything went like clockwork and I was especially pleased with their willingness to work with me on financing !! I very highly recommend them for all heating and air conditioning needs. Thank you!

11/11/2019
Would highly recommend Narrows heating and cooling for all your heating and cooling needs. Chris walked us through everything to make our experience a great one. Ash and Dylan were exceptional as the installers,keeping us in the loop the whole time. Very professional staff

11/09/2019
These people know what they’re doing and do it well. From what we were told at the initial meeting through installation they were consistent and professional and really nice, too. No surprises. We heartily recommend them.

11/06/2019
Narrows Heating replaced our failed tankless hot water heater within 1 business day. The new water heater is working well

11/05/2019
The dedication of Chris and your service personal we’re outstanding. The installation was completed with precession. Ash and Dellin were terrific. Upon completion a detailed explanation was given on further service and operation. Many thanks .

11/04/2019
I have already recommended Narrows Heating to a friend. Their technicians were prompt, friendly and an overall pleasure to work with. The initial consult to install went very smoothly and their pricing was extremely competitive for a much better system. Thank you!

11/04/2019
Quality service. Would highly recommend.

11/04/2019
Narrows Heating has done two projects for my family. Most recently their crew showed up promptly, were thorough and professional, neat, and had our new heating/cooling system up and running in no time flat. I highly recommend them for all such needs you may have. Larry Bregel

10/28/2019
We are very happy with the products and service provided by Narrows Heating. The installation crew was very professional and efficient. We love our three ductless units!

10/28/2019
We are very happy with the products and service provided by Narrows Heating. The installation crew was very professional and efficient. We love our three ductless units!

10/28/2019
Narrows just completed a complex HVAC upgrade and retrofit in our 100-year-old home.. They were always prompt, well-organized, extremely knowledgeable, and highly professional. Among the best service experiences we have ever had.

10/16/2019
We are extremely pleased with the equipment and service provided by Narrows Heating. My wife loves the new thermostat which gives us so many options and so much information. The new furnace keeps us toasty. Working with the new heat pump, we don't hear a lot of noise nor have sudden blasts of air blowing at us. One of the installers heard me talking about needing to install a new light bulb in our garage opener. He did it for me! What a kind thing to do.

10/14/2019
My entire experience with Chris and the Narrow's team has been an extremely positive one. They completed all the necessary paperwork and for a busy individual, that was a big plus! They kept in contact every step of the way. Installation was scheduled remained on-time. The installation team was professional and went above and beyond in a lot of ways. The orientation was very helpful especially since this was my first experience with ductless heating. I would use Narrow's again without a doubt! And highly recommend them to anyone looking for a top-notch customer service experience!

10/12/2019
We have had work from Narrows Heating and Air Conditioning on two properties we own. They are courteous, professional, prompt, show up and complete the work. I would highly recommend them for your heating and air-conditioning needs.

10/09/2019
Professional, exceptional customer service, competitive pricing, state-of-the art product line offering an impressive line-up of options.

10/08/2019
Narrows Heating was fantastic to work with. From the initial call requesting an appointment to replace our furnace to the final piece of the installation, their entire team went above and beyond in answering all of my questions and requests.

10/08/2019
Narrows did exactly what they were contracted to do, in the time frame they estimated. The installers were easy to work with and very professional. We love both, the install and the system. We definitely recommend them.

10/02/2019
Narrows Heating & A/C are real champs -- professional, knowledgeable, accommodating, and efficient with installation.

10/02/2019
Narrows Heating & A/C are real champs -- professional, knowledgeable, accommodating, and efficient with installation.

10/02/2019
Great bidding process with a thorough and comprehensive bid. Assistance with Tacoma Power loan paperwork. Easy scheduling to our convenience and the guys cleaned up their work area each day, which was much appreciated! We love our new central heat pump!!!

09/30/2019
Rob White just repaired our old but very functional electric furnace. Thank you for continuing to support repair of these old furnaces. Retired we do not want to change out something that still works well and only needs a little maintenance, but it increasing hard to find knowledgeable repair people. Rob was great - and we look forward to having him check our furnace annually now. THANK YOU!

09/22/2019
Great customer Service

09/11/2019
Narrows Heating was great to work with - prompt courteous clean efficient. I had two units installed. I love the product and so do my tenants.

09/09/2019
It was a pleasure doing business with Chris Calhoun and his crew at Narrows Heating and A/C. I made sure to get 3 bids to compare and his was very competitive and made the most sense for my home. He was very professional and always kept me informed. I also had 2 friends recommend Narrows because of the great job he did for them. That sealed the deal for me! The summer has been so much more comfortable with the A/C!

09/01/2019
There are only a few times in life that we had to buy a furnace and air conditioner for our home. We have been fortunate to have Heather Healea assist us in these decisions. She got us all the information we requested and worked as our advocate for the entire process. Thank-you Heather!

08/31/2019
My wife and I were very pleased with the installation of our new heat pump. All the men involved were careful with our home and cleaned everything up,leaving no trace of their hard work. They even moved a heavy air conditioner down 2 stories, at my request (which was not part of their job!)

08/29/2019
Chris and his team were fabulous! We love our new ductless unit. They were professional,efficient and nice. They were easy to work with and very knowledgeable, and installation was a breeze, with no mess. Thanks Narrows!!

08/20/2019
As long time customers of Narrows Heating which has supported our homes and business, we are extremely satisfied customers! We always receive very competent, expedient service with great courtesy in the office and on the job site. Highly recommend! No one better qualified in this business!

08/19/2019
We are very pleased with your work and the professionalism of your staff. I would not hesitate to recommend Narrows Heating and AC to anyone. Thanks for a job well done.

08/02/2019
I could not be more satisfied with my experience with Narrows Heating & AC. They were completely professional throughout the entire process of having my ductless heat pump installed. They were a great choice for this important job. I recommend them without reservation.

07/29/2019
Very professional all the way around. Even the young man who had to crawl underneath my house. I can't believe how easy the system is to use. For the first time in 15 years my house is comfortable temperature wise. No shoes allowed in my house so they took the extra effort to keep my carpet clean.

07/24/2019
Narrows helped us design the perfect system for our challenging older home. Chris and Dan (lead installer) were great to work with. Highly recommend them.

07/22/2019
We are enjoying having the comfort of a new heat pump in our home. When we were deciding which system to purchase, Chris was great at providing us the Information we needed. The installation went smoothly and we are very happy.

07/20/2019
Narrows Heating was exceptional to work with! They installed a new heat pump and furnace into our home and were able to fit us into their schedule before the hot summer weather arrived! The unit is efficient and the installers were top-of-the-line - very knowledgeable and courteous! I would highly recommend them!

07/10/2019
Competitive pricing and excellent professional installation & service. They provided the best proposal ( Not the lowest bid but the best overall) with a great presentation of information. This is the 2nd time we have had them install a furnace/heat pump combo and we have been totally satisfied.

07/10/2019
Clean, very Professional, everything went exactly as promised. Could not be more happy with my home comfort system install.

07/10/2019
Very happy with the service I received from Narrows heating. They were kind, professional and honest . No hidden charges! Did everything that was promised to do. Fast, efficient, clean installation. Thanks Narrows Heating!

07/04/2019
Installation crew were professional and family friendly. When the electrical inspector checked out their work he said it was excellent! I gave the Narrows card to my neighbor who might be interested in the same model. We were very happy with the results.

07/03/2019
I was very pleased with service,installation and the excellent communication with Chris and all the office and field staff!

06/21/2019
Such a great experience with Narrows! We had a poor install done on a system that wasn’t workin for us by a previous company. The folks at Narrows found us a great solution at a reasonable price. The work was on time, extremely clean, and they even finished earlier than promised. Highly recommend this company!

06/21/2019
This company is very professional and respectful. They do a great job. The A/c was done in one day...no mess left behind inside the home or outside in the yard. Would recommend them to anyone needed their service

06/21/2019
Love my Trane HVAC Equip. It is very quiet and cools very well. Chris did a great job with estimating and communication. I contacted 5 companies and Narrows offered the best equip. and most competitive pricing and were quick getting me on their install calendar. The install team was professiinal and cleaned up after their work. Highly recommend Narrows HVAC!

06/21/2019
I had a heat pump installed by Narrows Heating and it was an awesome experience. They were very prompt, friendly, and they answered all my questions. They even removed shelving and then reinstalled them after installation so that they could access my crawl space while installing heat exchanger.

06/17/2019
Professional, took time with home audit, answered all questions.

06/12/2019
Overall we were really pleased with the installation and they did it all in one day.

06/10/2019
When we needed a new HVAC system 17 years ago, we asked around for reputable companies. Overwhelmingly, Narrows Heating and Cooling was recommended to us. They did a fabulous install of our heat pump and air conditioner at that time and we had zero problems with the system until the thermostat failed a few years ago, which they replaced. We contracted with them to do routine, annual maintenance and have been very pleased. Fast forward to 2019 and our compressor failed on our air conditioner, almost at the end of its average life expectancy. I again called Narrows Heating and Air Conditioning for help. Since our system was so old, laws require "efficiencies" to match and there were no replacement air handler units with matching efficiencies to our old furnace, we had to replace our whole heat pump system. Chris walked us through the whole process, gave us the least expensive to deluxe options and let us choose which system would meet our needs best. He was able to fit us into his schedule and come to our home two days after my initial call. He was fair with his estimates, direct and answered questions on site, via email and over the phone to be sure we were satisfied with the system we selected. On the day of scheduled installation, the installers arrived five minutes EARLY and worked until the entire system was operational late in the afternoon. They were very professional in how they managed the job site, cleaned up and hauled away all debris/equipment and made sure we understood how to operate the new system before they left. The HVAC has been working flawlessly since installation and we appreciate again having reliable heating and cooling, especially as the summer temperatures begin. I signed up for the routine, annual maintenance plan again so Narrows Heating and Air Conditioning will inspect and ensure everything works properly for the life of the system. Thank you to everyone at Narrows Heating and Cooling for the professionalism and reliability we have come to know and appreciate during our association with you since 1995 and our first electric furnace. We wouldn't trust or use anyone else for our HVAC needs!!

06/04/2019
I highly recommend Narrows Heating. I received a competitive bid from a knowledgeable estimator and the installation team did a great job. Everyone came on time and finished on time. I couldn't ask for a better experience.

05/31/2019
The Best Ever!!! I am a real stickler for details, performance and follow-thru. Narrows Heating and Air has done my annual maintenance for years. Always timely, reasonable fees and never had any issues with them at all. They had also installed my sons AC unit 10 or so years ago. I needed a new heating, air and air cleaner system. I got estimates from 3 companies I chose from "Checkbook" (a consumer ratings magazine). I was familiar with all three. All bids were with-in $500 of each other. I chose Narrows. They finished a day early, so professional and knowledgeable, answered all my stupid questions, cleaned up after them selves (they didn't even make a mess), warranty registered my products, scheduled the City inspection permit and more. This is a 5 Star 1st rate company. BEST EXPERIENCE EVER from a home contractor. P.S. I have never before done a public review, truly they did a great job and they deserve this review.

05/30/2019
Great experience! All staff were knowledgeable, courteous, prompt and thorough. Highly recommend!!

05/21/2019
We added to our current system and Narrows again did a flawless job!!

05/20/2019
good job, good service, friendly crew.

05/20/2019
Chris did a great job addressing the unique needs of our remodel. I am confident the system installed by Narrows will do a great job heating/cooling our home. The qualify of work was also great.

05/20/2019
We are very satisfied with the entire process from purchase through installation. We would highly recommend Narrows Heating and Air Conditioning.

05/10/2019
Awesome installation, very clean job. Chris was very knowledgeable and professional in educating us on our choice. We are extremely happy with our heat-pump. When I asked some contractors around town who I should call for heating and cooling, Narrows was the top choice.

05/07/2019
From Chris' sales meeting through Ash's installation of our new heat pump system, our experience with Narrows was excellent. Their price was good, the availability and install were quick and every personal interactino was A+.

05/03/2019
I highly recommend Narrows Heating!!! They do all the work for you and are efficient and professional

05/03/2019
I can't say enough good things about Chris and his business. Seriously, don't go anywhere else. They are incredibly professional, do a phenomenal job, are very courtesy and respectful, and really know what they are doing.

05/03/2019
I just got my new Trane furnace and AC unit installed by Narrows Heating. I have to say I am so impressed with the entire team. Not only were Chris and Heather so nice and informative during the estimate process but they were right there to answer any questions I had from start to finish. The instillation techs were so very nice and professional to work with. They showed up on time and finished when they said they would. Two days of pulling out the old beast and putting in the shiny new machines and "smart" thermostat was so quick and painless it was like no one was here. I will definitely refer friends and family to Narrows and I'll be using them for my annual inspections moving forward. Thanks for all your hard work and professionalism Narrows Heating Team!!

04/26/2019
My Trane furnace and heat pump were recently installed. I chose Narrows bid from two others. Chris assessed my heating and cooling needs with experience and knowledge that gave me confidence that he was recommending the right system for my house. The installation was done in within two weeks as promised by friendly and skilled technicians.

04/25/2019
I typically do not bother submitting reviews but this review is for all the people who were bombarded with information from bids only to find themselves confused, frustrated and unaware of how to proceed. In my case and after securing 4 separate bids for the installation of a new furnace, I found myself severely out of my element, confused and totally at the mercy of the best salesperson. A close friend who learned of my woes, strongly recommended I provide Narrows Heating an opportunity to bid on the project when Chris Calhoun, sales representative responded. Chris approach was simple and old fashioned, he first listened to our concerns, answered all of our questions and resolved our confusion. He then educated us, focused on what our needs demanded, never attempted to sell options that were not necessary and after a couple of hours it became clearly obvious that Narrows Heating was the best way to proceed. We had done our homework, knew that it was not all about the furnace selected but more about the installer and our technician/installer (Axel) was amazingly knowledgeable. He was kind, considered and understanding. He appeared eager to assist in every way, appreciated questions (unlike most technicians) and was very professional. To all of you who are in the same position my wife and I experienced, trust me when I say that Narrows Heating is not only the “best way to go” but the “only way” to proceed. Chris’ delivery of a great classroom type presentation followed by Axel’s knowledge, expertise and experience during the installation will satisfy your thrust for the best at a reasonable price. Equally Important: Their bid was surprisingly low for the unique service we received.

04/22/2019
Prompt, efficient, and reasonably priced. I will recommend your services to others

04/22/2019
Excellent service from first meeting until installation. Highly Recommend!

04/16/2019
We could not be happier with Narrows Heating. Chris made imaginative suggestions that improved our existing HVAC and added air in the most efficient, esthetically pleasing, and cost effective way. Installers were prompt, courteous, and careful.

04/16/2019
Thank you Chris for your great service. I has been a joy to work with Narrows Heating A/C. Your installers Dan and team worked efficiently and quietly. They cleaned up after themselves and went the second mile with the detail I asked for. When the City Inspector came out I said if he rated Narrows' work less than A+ I wanted to know the reasons. When he found out it was your company he said I know their work and gave the great rating I was hoping for. Thank you for following through at every level quickly and professionally. Rick VanderLinda

04/10/2019
Narrows Heating and AC: Very much impressed with their expert installation of my ductless heatpump. On time, professional and clean. Good people, courteous and trustworthy.

04/08/2019
Everything from the estimate to the installation was handled professionally. All appointments were kept on time. Installation was completed without issue and the area was clean when the work was completed. Very satisfied.

04/07/2019
Narrows Heating & AC did a great job installing a Trane heat pump system at my family's home. The Narrows staff members that worked on the project were courteous, professional, highly skilled, and bent over backwards to meet our needs. The system passed the inspection process easily and one of the inspectors said, " l see that Narrows installed it. They're a good company." From our experience, I wouldn't hesitate recommending Narrows Heating & AC for any customer who is considering purchasing a heat pump.

04/07/2019
Great experience from start to finish. Very professional and very helpful in getting the right system for our home. Everyone involved with the process were courteous and explained every part of the install. Highly recommend Narrows Heating and Air Conditioning

04/06/2019
Chris was friendly,professional and knowledgeable. We discussed options and he gave optional pricing. The installers did a super job. I recommend Chris & Narrows for HVAC work.

03/28/2019
Very Happy with Narrows heating and new gas furnace. Price was great, installation highly professional, Ash is a great tech and very happy with the follow up with Chris and Lana. Would reccommend Narrows heating as the best choice to all in the Puget Sound area!!!

03/04/2019
We were very pleased with our Narrows Heating installation of a furnace and heat pump. Chris was knowledgeable in assessing our needs. The team sent for the installation were friendly and competent, making sure everything was done to code. I gladly recommend them.

02/28/2019
Great customer service and professional installation. Chris and team completed the job promptly with great customer communication. My not be the lowest price but job will be done professionally.

02/22/2019
Very pleased with my 2 units...wonderful, even heat. I’m anxious to see my electric bill this month!

02/14/2019
Great job!!Awesome communications through email and phone for the past year with Chris. we finally chose Narrows. Casey showed up on time!! awesome and neat installation.Very professional. Grethen and the office crew are great too. My family are now enjoying our new furnace. The proposal we chose fits our budget.Thanks a bunch Narrows.

02/06/2019
I recently had a Trane A/C installed by Narrows Heating and Air Conditioning. I had 3 bids, and Narrows won with no real contest! Very professional , knowledgeable and diligent in their work. Chris took the time to answer ALL of my many questions during the bid process, and worked with me to assure my comfort on the bid wording and detail. Dan & Justin were great during the install, more than meeting my expectations. And Bryan did a perfect job hiding ALL electrical. A big thank you to you all!

02/04/2019
Chris, Thank you for helping us choose an excellent HVAC Company to deal with, and a great product with a Trane system. Every personal contact at Narrows Heating was friendly; professional and courteous. Your Installers were also very knowledgeable, tidy and willing to explain what they were doing for us. Thank You all - Dave

02/04/2019
Great timely installation, no attempt to upsell, provided just he right solution

02/02/2019
I was heading out of town when my tankless water heater went out. I called Chris while I was away and he installed a new one that was in when I returned. This was the second time within 3 months that he took care of our family in a timely and professional way. We've trusted them for our HVAC and other needs for many years. Thanks!

01/31/2019
These guys have it figured out! Chris dropped off a paper quote with brochures of the new Furnace and Tankless Water Heater I was interested in after spending time with me at my house answering questions and taking measurements. The price was competitive with the others I received and the clarity and professionalism in the process of getting a quote was excellent. That same high standard flowed thru the scheduling, build out, clean up and inspections. They were also great at making things work in my 1920 craftsman. Converting the new furnace and water heater in my basement was tricky but there was no issues getting it done. The guys had a positive can do work ethic, embraced the challenge and got it done. I am very happy with the job Narrows did. Pete Cayo

01/22/2019
Got our 1st furnace about 28 years ago and this is the second one. The 2 installers were on time, went straight to work and explained all of my questions very clearly. They cleaned up before they left and I was left with the feeling that they really knew their job.

01/19/2019
This is a review for installation of a Trane heat pump and whole house air cleaner. Narrows Heating & Air Conditioning is a group characterized by professionalism, courtesy and competence. Several bids were taken with some lower priced options available; however, none of the other vendors exhibited anywhere near Chris's initial assessment of the project. Dan and Justin likewise expertly completed the installation. The peace of mind of the process done correctly made up for whatever front end savings might have been obtained by the other vendors. I recommend Narrows Heating & AC without reservation. MFB 18 January 2019

01/17/2019
EVERY THING WAS GREAT I DO SUGGEST THE THE TECH HAVE AN END OF JOB CHECKLIST TO MAKE SURE THEY LEAVE ALL THE PAPER WORK WITH THE CUSMTOMER LIKE THE INSPECTION REPORT FOR THE COUNTY INSPECTOR, INVOICE (DETAILED), AND ITEMS LIKE THE ABOVE MENTEIONED

01/16/2019
Narrows Heating provided reliable and reasonable service at our prior home for over 25 years. In our new home, we specified a Trane system that wasn't installed by them. We had problems and also needed an upgrade installed. They didn't hesitate to provide the same reasonable service as soon as we asked. Great to have continuity with such a great service business

01/01/2019
From the initial visit thru installation the Narrows sales and technician personnel were informative, efficient, and very friendly. Communication and follow up to questions or concerns about sales,equipment, and install were always followed up on timely and effectively. Out of the four bids we received Narrows provided the best all around pricing, equipment options, and communication. Highly recommend this company in providing your HVAC needs.

12/26/2018
I have been dealing with Narrows Heating for over 15 years and they have always been timely and provide wonderful customer service. I would highly recommend them for your heating and cooling needs.

12/14/2018
We recently had Narrows Heating install a ductless heat pump in our vacation home and are extremely happy with the system and with our experience with Narrows. The initial meeting with Chris was very professional, the bid was very competitive with other bids, and the installation crew very great to work with and did an outstanding job on the installation. We previously used Narrows Heating on replacement of our heat pump on our main home, with similar experiences. We would highly recommend Narrows Heating to anyone that wants a professional job done at competitive prices.

12/07/2018
What a great customer experience from a competent, professional organization. The folks at Narrows are easy to work with and delivered a high quality product/install. I have put this contractor in my circle of trust - not something I say lightly.

11/20/2018
Love the new heat pump, and did a good job on the installation. Everything seems to be working the best ever, but I am not expert.

11/19/2018
Extremely pleased and satisfied from start to finish.

11/09/2018
We were very happy with the services of Narrows Heating. We have dealt with quite a few contractors this year alone for may projects and have been very unhappy with most. This is why this review is so important. They lived up to all expectations. Thank you

11/07/2018
Just wanted to follow up. The tech you sent out to fix my system was just like everyone else I have met from your organization, extremely competent and professional but also friendly and helpful. I have worked in a variety of construction industry businesses for the last 40 years and work with a range of people that includes laborers, builders, code officials, engineers, architects and executives on a daily basis. I don’t think I have ever found another company that has such uniformly excellent customer interactions as Narrows Heating. The people that are in direct contact with your customers are fantastic! Your company has willingly walked outside of the contract that we both freely agreed to in order to make sure my experience was a positive one and I wanted you to know how much I appreciate what your company has done for me. The system is back to working flawlessly and I am able to sleep comfortably in a house that used to be intolerable in the heat of mid-summer. Thanks and I apologize If I seemed impatient. Narrows Heating’s actions have spoken volumes about your commitment to customer satisfaction and I don’t hesitate to recommend you unconditionally. Rick

11/03/2018
Narrows Heating provided professional and efficient work. I love the ductless heat pump and the process was super easy.

10/30/2018
First of all - THANK YOU VERY MUCH ----- Soooooooooo nice to have heat ---- Second ---- Casey did a wonderful job ---- and what a very nice young man !!!!!! Make sure you pass this on to him ---- He can come to my house anytime ---- but really don’t want to see him for awhile !!!! All of you at Narrows have a WONDERFUL THANKSGIVING-----

10/26/2018
Chris and his team at Narrows Heating are AMAZING. From the consultation to the installation I cannot say enough about how happy I am with the service and the product. They installed a ductless heating/cooling system in my home. I wish I would have done this sooner. The house is so warm. The team installed the unit so quickly, and they cleaned up inside and outside. The unit is so quiet! I will ALWAYS recommend Narrows Heating.

10/19/2018
I highly recommend Narrows Heating/AC. We used Tacoma Public Utilities (TPU) loan program to upgrade to heat pump and new furnace system. We brought in four different companies for bids and from the beginning, Narrows showed themselves to be ahead of the pack. Chris did by far the most thorough assessment of our home and Heating/Cooling needs. He was very responsive, by both phone and email, to our questions and concerns. He thoroughly explained our options and helped us pick the system that was most practical and within our budget. Narrows also handled all of the permitting and loan process with TPU. Dan and Justin did the system install and were responsive to our concerns. They were clean and orderly. Dan took the time to walk us through the system operation and maintenance, and addressed other questions. Chris scheduled inspections and even dropped by to check in on we liked the system and to address any questions. From beginning to end, working with Narrows was a seamless process. They are great communicators and they really spent the time to create a positive, transparent experience. Narrows is also a multigenerational family-owned business rooted in the South Sound and their care for this community really shines through. I would not hesitate to work with Narrows again and I will definitely be referring family and friends. You owe it to yourself and your family to check out Narrows for your heating/cooling needs!

10/15/2018
Narrows Heating have been working with us for almost a year in completely overhauling the heating and air conditioning in our old house. Without exception every person who worked on our house was professional,highly trained and very courteous.

10/14/2018
Narrows was great to work with from start to finish. Their knowledge, expertise and dedication to detail allowed them to come up with a great solution for our outdated system. They worked hard to finish the project on time and they followed up to make sure everything was working as advertised. I would certainly recommend them to anyone looking for service or installation.

10/10/2018
Chris and team did a great job, clean, neat and we love our heat pump. Thanks for a job well done.

10/04/2018
Narrows Heating installed a new gas furnace and air conditioning unit for our home. The bid was competitive, the equipment is of excellent quality, and the installation was done in a efficient and timely manner by conscientious employees. Our family is very happy with the entire experience. Thank you Chris!

10/03/2018
Promptly kept all scheduled appointments, very professional in all dealings and installation. Good follow up for any questions. No really cold weather as yet, but am quite pleased with temperature level so far. All permits, etc. were taken care of.

09/30/2018
Very pleased with my experience with Narrows Heating & A/C. Everyone I dealt with was prompt and courteous, and the work was the highest quality. I could not have asked for more!

09/30/2018
A great experience working with Narrows Heating for my furnace upgrade Honest, dependable, thorough, from start to finish The cost of product and installation were very competitive I highly recommend this company

09/30/2018
Very pleased with my experience with Narrows Heating & A/C. Everyone I dealt with was prompt and courteous, and the work was the highest quality. I could not have asked for more!

09/29/2018
Thank you for the great service. Theodore serviced our museum-era furnace yesterday, and took the time to explain everything about it. As a first-time homeowner, I sincerely appreciated his good customer service, his patience with my questions, and teaching me all about maintenance. My friend Paula referred me to your company, and I'm so happy about it. We will definitely contact you in the future for an estimate to replace our relic. Thanks again.

09/28/2018
A great experience working with Narrows Heating for my furnace upgrade Honest, dependable, thorough, from start to finish The cost of product and installation were very competitive I highly recommend this company

09/17/2018
Dealing with Narrows was easy. Chris and the crew all did exactly what they proposed. We are very happy with our system and feel a warm winter, inside, coming our way. Thanks to all involved

09/12/2018
I a good and I got an excellent installation. The installation crew were neat, pleasant and efficient. The installation is something to be proud of. With a good installation and equipment I expect many years of trouble free service. Thank You all at Narrows Heating. Hugs from Fred and Mary Ramsdell

09/12/2018
Chris and his crew were very professional, courteous and on time. They were a little above the lowest estimate I got but the little extra was worth the peace of mind. The state electrical inspector commented on the high quality of the install.

09/12/2018
I had a great experience with Narrows re: installation of a mini split system. From start to finish, things went swimmingly. It was a pleasure working with Chris and Ashe—very accommodating and thorough. Would use Narrows again without hesitation!

08/28/2018
Thanks to Chris,Danny and Brian for a great experience on the purchase And installation of my new ductless heat Pump !!! I am looking forward to many years of increased comfort and lower utility bills !!!

08/22/2018
Estimates were specific and no add on costs at time of installstion. Very thorough in explaining process and answering questions.

08/18/2018
Same day repair of air Conditioning with reasonable rates

08/05/2018
Extremely happy with the installation and work crew. Ten years ago Narrows replaced an old furnace with a Trane gas furnace. Several members of the crew remembered doing the original installation and were proud to be back doing the addition of a heat pump and air conditioning. Given its an old house with complex access they did a great job of minimal disruption to the house and efficient and aesthetic placement of equipment. They listen well and work hard for creative helpful solutions. Very pleased with the process and the outcome.

08/02/2018
A top notch job, quick, knowledgeable, hard working and courteous crew. Will certainly contact them again for my heating and air conditioning needs.

07/22/2018
Very professional and took their time to configure best option for my house. Works great and nice to be comfortable and cool.

07/12/2018
A professional top shelf experience. We would recommend Narrows to all of our family and friends.

07/09/2018
I hired Narrows heating to replace the ancient cast iron furnace in my 1918 house with a high efficiency gas furnace. Once PSE finally installed the gas line, everything was handled smoothly and professionally. From removal of the old furnace, handling permits, duct work and a orientation session. 5 stars!

07/06/2018
Narrows Heating installed our furnace and air conditioning unit. They were professional, reliable and responsive to all of our questions.

07/06/2018
Narrows Heating and Air Conditioning have looked after our heating needs, for over 20 years, so our expectations were high. The entire process for our air conditioning project was easy and painless, and the crew completed our job in one working day. We are delighted with the result.

06/27/2018
Narrows Heating did a fantastic job, great workmanship, had the job entry covered with blankets and everything was clean at completion !!!!!!!!

06/25/2018
Narrows was able to replace my furnace as well as add an AC unit ahead of schedule. Their crews were a pleasure to work with.

06/20/2018
We were extremely pleased with our experience with Narrows Heating. We needed a new heat pump for our house and went through the usual process of obtaining bids for the project. We found that Chris Calhoun's professionalism, presentation, and suggestions to be far superior to the other bidders. His suggestion of relocating the outside unit has turned out to be a far better idea than the placement of the original unit. We were very impressed with the professional installation process and the installers, who were pleasant and efficient throughout. We are delighted with our new heat pump and having obtained it from Chris Calhoun and Narrows Heating.

06/19/2018
From the initial estimate to the final testing, Narrows was fantastic. Chris Calhoun kept my wife and I informed throughout the entire process and we didn’t have to worry about anything. We weren’t able to be home, but they let one of our relatives be there during installation which immensely helped us out. After firing off the unit they found out the compressor was bad, they initially said they’d have to get a new compressor and come back to fire it off, but they ended up replacing the whole unit! After a month our new heat pump works great and we are extremely comfortable with it’s performance and our choice to have Narrows install it.

06/19/2018
Great service. Quality work.

06/12/2018
Prompt responses. On time. Thorough. Clean. Accurate budget.

06/06/2018
They were great!

06/04/2018
Chris and his team were awesome and did a professional job, couldn’t be more satisfied!

06/04/2018
Chris was awesome and did an outstanding job correcting previous installer mistakes. Clean and timely!

05/19/2018
We were very pleased with the entire process of removing our old furnace and installing the Trane heat pump. Everyone was easy to work with and the communication was excellent. Very happy with the product and the company.

05/14/2018
Thank you Narrows Heating. Excellent guidance from Chris Calhoun and superior installation by the crew. The system works great!

05/11/2018
Very professional and pleasant to work with. They have done 3 different jobs for different members of our family and we would continue to recommend them to friends and family.

05/10/2018
From start to finish, the service from Narrows Heating and A/C was excellent. When getting the estimate from Chris Calhoun, it felt completely stress free and the installation was completed before the scheduled time. The installers themselves were very professional and courteous. I will always recommend their services.

05/09/2018
You all were most professional, prompt, courteous, and qualified. Thank you for making it a 5-STAR experience.

04/30/2018
Excellent company to work with. Friendly staff

04/23/2018
Good service. They lived up to the pre-installation estimate: they did what they said they were going to do in the time frame and budget of their estimate.

04/23/2018
Our experience working with Narrows Heating & AC has been great! Our sales rep, Chris Calhoun and the team at NHAC were friendly, responsive and helpful in taking care of us and answering all of our questions! Quite an improvement from the two other service providers from whom we met and received quotes. Pricing was very competitive as well!

04/20/2018
We called Narrows as well as three other local contractors. Narrows was professional, punctual, and transparent with everything. Even though their prices were on the high end, the quality is outstanding. Also, once we selected them, their work was top rate and on time.

04/19/2018
Narrows was a pleasure to work with, from the initial consult, all the way to the final inspection. We had a new furnace, AC unit and garage heat pump added to our home. I would highly recommend Narrows for anyone looking to update their home. Chris was more than willing to explain all the systems he could offer, and his knowledge of the services helped us feel comfortable in making this selection. Our main tech, Ash, was great with showing up on time, and getting the work done quickly and professionally. He was great even entertaining our 3 year old daughters questions about what he was doing while working away downstairs. Thank you to everyone at Narrows to making this update to our home seamless and extremely easy on us! We love the final result.

04/19/2018
Thanks to everyone at Narrows Heating and A/C for their much appreciated advice on replacing our existing 14 year old furnace with a new high efficiency unit and for beautiful job done on installing the new furnace. Five stars start to finish.

04/16/2018
Chris was prompt in his communication and explicit in the details. I had other bids that were about $1000 cheaper but their estimator didn't give me the same sense of confidence that Chris did. When we met Ash, the lead installer, for the pre-install walk through he was also meticulous in guiding us through everything we could expect. The week of the install went smoothly from day one. We had just finished another project that required a lot of phone calls and questions for something simple so I expected the same for this project which was much more invasive. No calls were needed and their team handled everything that our 1946 house through at them. Install was slotted for one week and they were done mid-day on Thursday. They came back Friday morning to do the final walk through and show us the ins and outs of the new system. We had three wall units installed on our main floor and an air handler ducted to the two upstairs bathrooms with a central thermostat controller managing the system. All four units were connected to one outdoor unit which fits nicely on the side of our house. The system is quiet and our house is much more comfortable. All that remains is mastering the head unit controllers and coming to an agreement with my wife on the proper heat settings ;-). Can't wait to see the first power bill and the potential savings the new system will yield. Thanks to Chris and Ash for their help on this project. The higher cost was worth it for how easy they made this for us. Cheers, Andrew & Lindsay in Puyallup

04/13/2018
We are very pleased with our new Trane furnace/heat pump system. It has definitely lowered our electric bill. The system is very quiet & easy to operate. Chris did excellent follow-up both before the installation and after. He worked with us on price and financing. The installer was terrific. He was quiet (as he could be), got the job done right on schedule, showed me how everything worked, & cleaned up after himself. Definitely would recommend these folks to others.

04/13/2018
Everyone at Narrows was professional, punctual, and polite from the initial estimate to the final installation. I highly recommend them.

04/13/2018
Chris provided excellent information about the different systems available from Trane. He made it easy for me to understand and I was able to make a decision on the heat pump with confidence. Danny and Thomas were amazing with the removal of the old furnace and the installation of the new heat pump! I couldn’t be happier, my house is finally warm and comfortable all the time! Thank you

04/10/2018
We are very pleased with the new, difficult but perfectly installed, new upstairs furnace. They have gone out of their way several times to keep us happy —timing wise and correcting our misunderstandings.

04/10/2018
Narrows Heating did a get job on my ductless heat pump install. Narrows Heating did a quick job on the appraisal and was punctual and did not pressure. The Narrows Heating installers were skilled and knew the Mitsubishi system well.

04/10/2018
The team at Narrows Heating was knowledgeable and professional. They gave me a couple of quotes for a ductless heat system based on what I told them I wanted and didn't try to pressure me into a more expensive setup. The installers knew what they were doing, it was impressive to watch them work. They did things quick because they knew the system well, but took the time to do it right. I will recomend to friends and family to get a quote from Narrows.

04/09/2018
Highly courteous and professional. My new furnace is great. Narrows is now my trusted company of choice for heating/cooling needs.

04/08/2018
When we decided to replace our heating system, we first checked the Pen Light website of approved contractors. Narrows was on the list and was one of six who gave us bids. They weren't the lowest or the highest bid, but they were one of our final two because of their detailed bid and their rep, Chris Calhoun, who answered our questions without talking over our heads. When it came for the time of the install, Ash and his crew were on time and professional. They told us what they were doing each day and took care of any concerns that we had. They finished the job one day early. In the brief time we have had the Mitsubishi system installed, we have been more then happy how it keeps our home comfortable. Buying a new heating system for your home is a very expensive investment, so you want to spend your money wisely. Narrows Heating was the smart investment for us.

03/21/2018
Great service, easy process. I’m glad I went with these guys.

03/20/2018
We were interested in converting from an oil furnace to a heat-pump. Chris met with us on Aug. 10, and we explored our options. Chris is an excellent communicator. He answered all our questions and provided a detailed estimate. Chris also responded to several emails immediately, which was much appreciated. The Narrows Heating crew, Ash and Dylan, arrived when they said they would on Oct. 24, finished the conversion ahead of time, and did their best to disrupt our household routines as little as possible. Ash also did an excellent job of orienting us on how the new system works, and the city inspection went off without a hitch. Dylan returned during his lunch hour to fix a hole that remained from the removal of the oil pipe. We appreciate such professionalism very much. Why four stars? Two issues: 1) When the crew needed to drill through our west wall to install the line from the heat pump to the furnace, I asked them if we needed to move the shelf that was under the drill site. They said no. But the fine dust from the drilling covered the books and CDs on the shelf, resulting in a difficult and nasty cleaning job. 2) Ash indicated that he might be able to arrange for the disassembly and removal of our basement oil tank. We waited to hear from him and never did. A simple call or email indicating that he would not be able to help us would have allowed us to move more quickly on the recycling of our oil tank. Despite these issues, we would still recommend Narrows Heating for your installation or conversion.

03/10/2018
Great service from initial contact through installation. The ductless heating system is proving to be an excellent choice for our home.

02/09/2018
I recently had a new Trane furnace installed and a follow up replacement of heat ducting. Ash performed flawlessly on both projects. He and Chris were a pleasure to work with. I highly recommend Narrows Heating & A/C for any heating or cooling needs. Thank you for a job well done.

02/06/2018
Excellent "smart" service. I interviewed several firms and Narrows has consistently delivered a solid service.

01/30/2018
They were super. Took care of the TPU loan and rebate paperwork for our heat pump. The installation was quick. Chris was great.

01/30/2018
Narrows did a great job installing our split system. They were very conscientious about where the system was placed and how the installation would look inside and out.The system works great and we are very happy.

01/30/2018
It was an excellent experience working with Chris and the team from Narrows Heating and Air Conditioning. They have superb service and an efficient system that will save energy and keep us comfortable for years to come. Chris is a positive representative that inspires confidence and backs up everything with a personal touch. We are so happy we went with this company for our remodel.

01/30/2018
The Best!

01/25/2018
We found Narrows Heating online and decided to get an estimate from them before we made any decisions. We met Chris and it did not take long at all to know we found the right Company to meet our needs. Chris handled everything. The crew that came out to install was so awesome it actually left us speechless. We would like to give a huge thank you to Ash for doing such an incredible job from start to finish. Ash you have left a lot of people wanting to know who did such unbelievable work of perfection. Narrows Heating will always be who we call.

01/25/2018
Great customer service...definately will use Narrows for all my HVAC needs. Michael

01/12/2018
We had a great experience with Narrows, from the bid process through installation.

01/12/2018
I am very pleased with the services provided by Narrows Heating & A/C. From Chris explaining the process to the installation team putting the system together - everything went great. Everyone was courteous, friendly, helpful and very knowledgeable on the subject. Plus, this Mitsubishi system works very well, quite and efficient. We love it. Thank you, Chris & your team!!

01/11/2018
Excellent customer service. Installers were very professional, clean, and responsive to any questions I may have had. This was my second installation and both were wonderful!

01/10/2018
This is the 4th time we have used Narrows Heating and Air Conditioning. We always receive great service at competitive pricing. It is difficult to review a company that always give outstanding service. 5 stars

01/09/2018
Efficient, smooth, seamless experience. We cannot imagine how it could have been better.

12/28/2017
Great company to work with. Working with Chris was a joy. He gave us his ideas as to what would work best for our home. Shared rebates available. Willing to listen to our ideas and questions. Installation went smooth. Employees where thoughtful to us and our home. After installation they took time to explain the operations of our new furnace and heat pump. Enjoying our new system. Without any hesitation, recommend this company.

12/11/2017
I had the pleasure of working with nice people at your company. From the initial review to installation, the information was available. I asked plenty of questions and even made some suggestions that were used as we relocated my furnace and added a heat pump.

12/08/2017
I am very satisfied with the experience of purchasing the Mitsubishi heat pump from Narrows Heating & Air Conditioning. I met with Chris Calhoun for the estimate, he went over the brochure explaining about the heat pump, gave me references & testimonials from previous customers. The electrician & installer were very professional. I highly recommend Chris & his team for a job well done.

12/08/2017
Overall we are satisfied with the way it was handled from beginning to end. Unfortunately the lack of clean up after install left me and my wife a little unhappy.

12/08/2017
Best ever customer service, very professional staff, always putting the customer first. Staff go out of the way to educate you the customer and help you feel confident of operations on systems. Narrows has installed new furnace in our old home, installed heat pump, and with our new addition installed a Mitsubishi stand alone heat/air unit. We will continue to always do business with narrows heating, can not say enough to praise this company.

11/28/2017
Narrows and Chris were patient with what turned out to be a lengthy process to get out Tacoma Loan and rebates. The installation is beautiful and we are pleased with how whisper quite the Mitsubish unit is, both the interior and the exterior heat pump

11/28/2017
I’m very happy we chose Narrow’s Heating & A/C. Chris was referred to us by our neighbor. He provided excellent communication from our first phone call and throughout the entire process. The whole team is professional and they did a great job putting in our unit.

11/25/2017
Mike:   I just wanted to take a moment to personally thank you and your team for the excellent job they did installing our new furnace.  (it is so quiet I have to check to make sure it is running!! J)   From the initial visit with Chris to the final inspection there was not a thing that concerned us or gave us cause to wonder if folks knew their job.  The techs were very knowledgeable and courteous  and really wanted to make sure we were happy.  We had failed to tell Chris that we were going with the upscale thermostat. (Chris sold Dan when he showed him he could change it from his phone J)  Late afternoon they were installing the other one and my husband explained that we wanted to go with the digital one that provided all the program options.  This was not on the order which was totally my oversight in not letting Chris know.  They were so accommodating of my error and even though it was late afternoon they went back to the shop to get the other one and came and installed it.  They did not want us to wait and have them come back.  I knew they were running late but they never once made us feel like we had inconvenienced them.    When we met Chris we knew that we had made the right decision in a vendor.  He was professional but more than that he was honest and did not try to up sell anything we did not need.  He showed us all of our options and let us decide what we felt would be best for our home.  Chris is a great asset to your company and displays the kind of character that makes a person comfortable right from the start.  Character and integrity are critical in business and are not  attributes that you teach to someone.  Chris was a fine example of an individual that has passion and belief in the company he works for.   Thank you Mike.  This was a great experience and we will recommend Narrows to others looking for the kinds of service you provide.   Have a great weekend.   Mary Tacoma, WA

11/25/2017
Not only is this company professional, but their staff is all amazing as well. So helpful and informative, it was like having family over. I was also impressed that they went through the trouble to find us discounts and rebates. They really do keep up with anything and everything that can help their customers. The entire process was surprisingly fas and they dont mess around because they KNOW people need their heat. Thanks again Narrows heating. James S

11/23/2017
Narrows heating & A/C were fast, friendly and great costumer service. They did a great job with the install. Very thorough. They have excellent communication and are quick to respond to any questions.

11/22/2017
We could not have been more pleased with the service provided. Narrows had a very competitive price and excellent service. They were on time and very courteous and did excellent work. We would highly recommend them to our friends.

11/20/2017
After 29 years, we needed a new furnace. Chris Calhoun supplied us a straight forward quote and Narrows completed the installation as agreed and ahead of schedule. We are very pleased with our new Trane furnace

11/17/2017
Sure was an easy process, from start to finish. None of the fear-based hard sell tactics I got from their competitors. Excellent pricing, quick installation and we are cozy in our home. Thank you Narrows Heating. I have and will continue to recommend you!

11/17/2017
did a great job. Cleaned up afterwards. Everything seems to be working.

11/16/2017
I have never written a review before. Having said that, I see all these five star experiences and guess I just got unlucky. I would describe my salesman as pretty much indifferent. Brian, the installer, did a fabulous job and the Mitsubishi is great. The first guy they sent that morning was confused(?) so they sent in the A team and I am grateful for that. I guess I am old school but normally you get some follow-up (is the unit working, thank you for your business, ect.) and I have heard nothing in a week and a half.

11/04/2017
Great work installing our new Trane furnace. Very professional installers that cleaned up the work area nicely. City inspection approved and the inspector said the installation looked great. Would definitely recommend to anyone looking to get a new furnace or AC.

10/31/2017
I got 3 estimates from different companies. I chose Narrows Heating and A/C because of their professionalism, promptness, and quality service. They were very attentive to all the details, and I never felt like they rushed through the work to get to the next customer. My neighbor also got 3 estimates, and chose Narrows Heating and A/C also. Thanks!

10/26/2017
Excellent product and great people.

10/24/2017
Very professional estimate. Install was elegantly done and without any complications. Minor items that were called out in the inspection were immediately addressed. Narrows Heating even submitted my warranty registration for me.

10/20/2017
The installation of our Mitsubishi ductless system was handled very professionally by Narrows Heating, couldn’t be happier with the experience.

10/20/2017
We are extremely happy with the product and service provided by Chris and the install team. They are extremely knowledgeable, professional and they carry a great product. We replaced a Lennox ductless unit with their Mitsubish brand ductless unit. By far a superior product and a superior company to the Lennox company/vendor. We would not hesitate giving 10 stars if we could!! Thank you Chris, we appreciate you and your company.

10/18/2017
Great company. Really quick to get back to us on any questions we had. Curtious and helpful. The new ductless heating system is really nice. I highly recommend this company.

10/13/2017
extremely happy with the services narrows heating provided us.

10/13/2017
Excellent service and workmanship. We would highly recommend to those needing your services.

10/12/2017
We have no complaints, they showed up when they said and did the work in a very professional manner, I would recommend them to anyone.

10/02/2017
Narrows Heating installed a furance and heat pump for us. They did a beautiful job. Sales person, installers all great. Snafu with damaged equipment and maybe communication. Would hire again!!

09/20/2017
I was very happy with the service provided, with purchase and installation of ductless heating and cooling system. I recommend Narrows Heating and Air Conditioning.

09/19/2017
It is my pleasure to write a letter of recommendation for Narrows Heating. I recently entered into the process of purchasing a heat pump and not knowing exactly how to proceed, I obtained four bids for the work. I found Chris Calhoun to be the only one who took the time to do a thorough evaluation of the needs of my house and educate me on my choices. I had considered just adding a heat pump to my 15 year old furnace, but after looking at all the aspects, I decided to purchase a new furnace as well. It has made a world of difference in keeping a consistent temperature throughout the house and is much quieter. The installation process was so easy, I could not believe it. The crews from Narrows were very respectful and considerate, and accomplished the work with the minimum disruption possible. Chris took care of all the needed details such as permits and inspections. The inspectors had only complimentary words for Narrows Heating. They both said that they never see any problems with their work. To me that speaks volumes for the quality of the work they do. I would not hesitate to recommend Narrows Heating to anyone including friends and family. They certainly did an outstanding job for me. Jane D. Sellars

09/19/2017
I am so pleased I choose Narrows Heating to install my new ductless heat pump.  Your folks came on time, were very pleasant and did a wonderful job.  They covered the floor with tarps and made sure that everything was exactly as it had been when they left.  Not a spot of anything was left behind.  I had not moved everything aware from where they needed to work, so they quickly moved all the furniture and items off the wall unit so nothing would get broken.  They were just great.  I would used you again in a heart beat.  The heat pump is working perfect and I look forward to the air conditioning next summer. Have a wonderful holiday 
 Roz Wagner

09/19/2017
I certainly would add my recommendation to use Narrows Heating to the growing list of satisfied customers. When I began the process of choosing a company to install a new gas furnace, I first got the list of approved vendors from my serving utility. I received estimates from the three companies listed and also contacted the company that had been servicing my existing furnace for the past several years and received an additional estimate. I had nearly decided on one of the companies but hadn’t settled on it because the representative kept promising to get back to me with additional information that I requested, but did not, twice. Narrows Heating was recommended to me by a friend who was very happy with her new furnace as well as the service she received during the installation process. I contacted Narrows Heating and set up an appointment. Chris Calhoun reviewed my needs and provided an estimate with options for me to consider. I liked Chris‘ explanations and he answered a number of questions I’d accumulated during the interview process with the other vendors. I also liked the fact that his grandfather founded the company 35 years ago. It showed stability and gave me confidence that the company would be there for me when I needed it to be. Soon after this initial meeting with Narrows Heating I met another person who praised Narrows Heating for their commercial installation as well. It seemed that everywhere I turned, Narrows Heating received rave reviews from its customers. I decided to hire Narrows Heating for my installation and the process was smooth, completed in a timely manner and I’m happy with the results. Chris’ follow-up has been very satisfactory and when the inspector came to do a mechanical inspection of my new furnace, he took one look at who had installed it and said, “Oh, Narrows Heating. They always do a good job.” Enough said. I’m happy. Thanks Chris. June Summerville

09/19/2017
Chris, I just wanted to follow up on the recent furnace install that was provided by Narrows. Everything is working great and the house is more comfortable than ever. I’d also like to say again that it was an absolute pleasure working with you and your installers. As I was mostly home during the installation, I can honestly say that they were two of the most courteous and professional contractors I’ve dealt with. They went out of their way to make sure our needs were met, were fast, organized, clean , efficient, and above all, enjoyable to deal with. Working in the subcontracting industry, it was refreshing to see such a high level of customer service. Rest assured Narrows will be my HVAC contractor for the future and I’ll be sure to refer you to anyone that asks. Thanks again. Laurin Preston

09/19/2017
Dear Chris, We were faced this year (March) with the prospect of having to replace our existing heat pump system, which was about 25 years old. While the expense gave us pause, we think we did the right thing taking your advice. We have seen an immediate reduction in our electricity costs with the new system. In January, we paid the utility over $400.  In April our bill was $175.   Please tell all involved how pleased we are with the equipment and their labors to get our household running efficiently and the lowered power costs. Thank You.   Sincerely, Sharon and Rick Selden 

09/19/2017
Hi Chris, Sorry it took so long to get back to you. Hope you and your associates had a great holiday. It is hard to believe that we have had our new comfort system for 3-1/2 months. Just a few updates. In late October we had additional insulation put in our attic. We can barely hear the rain on the roof. Our first PSE bill showed 0.0 therms of natural gas consumed for most of October and early November. That just blew us away. Even the next bill (with a few cold days) was very low on usage. About a month ago, I pulled out the filters and cleaned them. It is truly amazing how much dust was trapped within the filters in that period of time. The air in the house does feel "cleaner" than ever before. There is still one thing that we miss from our old furnace. The heat coming out of the vents feels "cooler" than it did from the old furnace. But, when you step away from the vents the room temperature feels warm. Go figure. It must be that magic of science and technology. As far as temperature settings, we played around a little bit and have it set at 64 at night. In the morning it goes to 68 and 70 in the evening. Sometimes (not very often) we might manually adjust the temp a degree or two. But otherwise, the comfort level seems to be dead on. As we said before, we are very happy with the installation and service you and your team has provided for us. Thank you again for bringing your comfort system to our home. Ray & Shari Bzdel

09/19/2017
Chris, I wanted to send a note to personally THANK YOU and your team for such an outstanding job you did on converting my “ancient” oil furnace to a New Trane Electric Heat Pump. I had been interviewing Heating/Cooling Companies since September. You were the 4th company I met with out of 7. You by far surpassed the competition. Out of 7 companies that wanted my business:  you and one other were the only ones to actually sat down and explained my options, took a look at what I already had installed, what we could use and how we could improve and answer all my questions. You had a genuine interest in helping me and wanting to do this project. The only other company that spent some time with me and seemed interested in the project as well, never sent me a bid. I even called them to let them know and I still was never sent anything. One company didn’t listen to what I wanted and told me what I needed to install instead. I didn’t like that approach at all. The week before the install you had made contact with me to let me know our game plan. I had told you I was a little nervous, not sure what to expect, etc. You assured me everything would go smoothly. It did indeed. When Danny and Adam arrived that Monday morning I knew I was in good hands. By that evening I was so impressed with how clean they kept everything. They were very hard working throughout the whole 2 day install and extremely polite guys! I also had the pleasure of working with Joel who cleaned out all my ducts and Matt who did final tests and inspections. Matt was very helpful in explaining my new thermostat and how to program and work it. Very helpful. I have lived in my home for 15 years and have paid close to $25,000 in oil. I have lived with the uneven heat that is not very comfortable. I now can say I am so comfortable with my New Trane Electric Heat Pump, the heat flows evenly and I really enjoy my home so much more. Great job to you guys at Narrows Heating. You guys are truly the leaders in your profession!   Heidi L Brown Tacoma, WA

09/19/2017
I was so grateful to have chosen Narrows and Heating & A/C. Very positive experience, from my first initial phone call to the end result. They were friendly and very professional. It was nice not having to move anything, the installers came put a drop cloth on everything. Kept me up to date on their progress. The electrician was also very good and worked well with the installers. The heat duct was installed in very quickly. They showed me how to use it and went over all they did. I would recommend Narrows Heating to everyone. You always know where you stand. Thank you! Carol Barny

09/19/2017
Dear Chris,   We are Peg Alastra and Donelda Endrizzi, and we recently had a new Trane Heat Pump installed at our home.  We are so thrilled to be heating and cooling so much more efficiently than we were before.  One of the nicest things about this was the completely informative and professional staff at Narrows Heating and Air Conditioning.  From our initial phone call, it was apparent that we were important to them and everyone from office staff to installers made sure that we had any and all questions answered and that we were comfortable with the new system and its operation.  Of particular note has been Chris Calhoun, who came to our home to explain what the system would do, what size we would need, how to improve the airflow with the return moved from a poor location to one much better suited for efficiency, and so much more.  He made us feel like part of the family right from the get go!! Thank you, thank you one and all!

09/13/2017
Was a great team to work with. Communication was fairly consistent and timeline was met.

09/08/2017
Thank you Chris your guys did an awesome job Nigel is very happy with the new system and a shout out to your guys for covering the hole like they did we really appreciate

09/06/2017
It was a privilege working with the Narrows Heating people. They were professional in every aspect of the job. Thanks, Joe Dille

08/29/2017
Professional job. Took a poorly built vent system associated with the furnace, reconstructed it and integrated a new furnace so that it works well and looks good. The cost was an important part of the job, the expert work was a bonus. Thanks Guys

08/28/2017
I liked the product and service at Narrows Heating that I purchased a second heap pump for a different house. The heat pump performs outstandingly and the customer relations with Narrows is up front and honest. If I had another place to put a heat pump, I would purchase it here.

08/23/2017
Possibly the best installation experience we have ever had. Very informative initial meeting, excellent pricing, and perfect installation of an amazing ductless air conditioning/heating system. Highly recommended.

08/18/2017
Narrows installed our new Mitsubishi mini split heat pump just in time for the hot weather this summer at our weekend home in Vaughn. Chris was super accommodating and fit us in early because of a cancellation. The installers were also very accommodating and happily satisfied our specific requests. They did an excellent job on the installation and left the area spotless. In addition, their quote was considerably less than the two other quotes I got. Too early to tell about reliability but I went with Mitsubishi because they have the best reviews so time will tell.

08/18/2017
Having spent over 20 years in the construction industry I have worked with many different contractors. So, when it came time to install a Ductless Heat Pump in my own home I did my research and interviewed several different HVAC companies. Narrows was not the least expensive but they were the most professional and thorough. Their Site Specific Design, quality installation and follow up were exemplary!I will be proud to use Narrows Heating & AC for all of my future HVAC needs!

08/08/2017
Very satisfied from estimate thru installation fully professionally done.

07/30/2017
A couple weeks ago we finally had our unit installed by Narrows and their installation team and customer service was great after paperwork was held up by the city. Very quick and clean install the unit has been great and our best purchase of the year so far. I would definitely and have recommended Narrows to anyone looking for a good AC/Heating unit.

07/27/2017
We had a ductless heating/cooling system installed in our home and everything went well for us from beginning to end. From the in-home visit and subsequent estimates to the installation, it was smooth sailing. The options for financing were unbeatable. Now we're enjoying our comfortably temperate home!

07/21/2017
I won't waste your time reading a review by me...I'll just say "Ditto" to all the "5-Star" reviews Narrows has. Bottomline: Use this company and you will have made a wise choice! Really! :-)

07/21/2017
Chris was very innovative with our whole house installation. His crew showed up on time,very knowledgeable and courteous. I would recommend Narrows heating and cooling.

07/21/2017
These guys were awesome! Super easy too work with, stayed on top of things. Chris who came out for the estimates was great and so was Lana who serviced another furnace for me.

07/21/2017
These guys were awesome! Super easy too work with, stayed on top of things. Chris who came out for the estimates was great and so was Lana who services another finance for me.

07/14/2017
Recently Narrows Heating and Air installed an AC system, in our home, by integrating it with the existing heating system. When Chris did the site inspection he suggested an additional return to make the system more efficient. The price quoted was reasonable. The installation was done professionally. The system has been working perfectly for the past few weeks. Would definitely recommend Narrows to anyone who needs a heating or cooling system installed.

07/05/2017
Narrows Heating and A/C installed integrated A/C into our home during June 2017. The communication with & work by Narrows was excellent from start to finish (consultation, project management, install and follow-up). They were on time, and did a great job. Excellent customer service!

06/29/2017
We had a very good experience with Narrows. They honored their original estimate without any add ons. The technicians were professional and got the job done on the dates and on time as promised. We would certainly recommend Narrows and use them for future HVAC projects.

06/28/2017
We had a wonderful experience with Narrows Heating and Air. They installed a Heat Pump and A/C unit in our home and it is working great especially this past week in the heat we had. The crew was very professional courteous and friendly and I would certainly use them again and recommend to family and friends.

06/28/2017
We are over the moon with our new AC! Narrows made the whole experience easy and professional. The staff was extremely hard working,clean and polite we would highly I recommend them to anyone!! Just call us! Thank you Chris and all your staff!

06/27/2017
I have had a fantastic experience working with Narrows Heating and Chris Calhoun. This is the best improvement that I ever could have made to my home. My bills will be lower and now I have air conditioning and heating all in one. This system is such an improvement to what I had before. The installers were very quick and professional and made sure I was familiar with this new system and how it works. I will recommend Narrows Heating to anyone looking for a new heating/cooling system for their home!

06/23/2017
We had an outstanding experience with Narrows Heating and Cooling. We upgraded our furnace system and added A/C. We love our new system. The entire process from quote to inspection went very smoothly. Everyone we interacted with was friendly and ready to answer our questions. A big thank you to the Narrows Team for making this update to our home a worry-free experience.

06/18/2017
We had several bids for our ductless system installation. Chris was definitely a standout. He was very easy to talk to and had the right answers. This was a major purchase for us and he made it very simple. Installers were on time and did a nice clean professional job!! Thanks again Chris!!! You will be our only person to call in the future.

06/12/2017
I recently had a heat pump installed in my log home by Narrows Heating & A/C. I am thrilled with the results! The installers were not only personable but very knowledgeable about making some "custom" adjustments with placing the unit inside the house and under the house because it is a true log home. They were also respectful about keeping the doors shut while entering and exiting so as not to have bugs, birds or bats flying in while they were doing their work. I appreciated that! I would recommend Narrow Heating & A/C without hesitation for your heating and air conditioning needs.

06/12/2017
We recently had a new heating/ac system installed. It was a pleasure to have Ash n his sidekick here. They were funny n entertaining. I'm going thru renovation in my house n everyday is a challenge with the noise n being displaced is no fun. Well your boys help my lousy mood. Good job guys.

06/12/2017
Narrows Heating & AC is the most professional, patient, and thorough company I've ever worked with. From the job assessment and presentation of cost to the installation, I've not had any concern that has not been addressed. After three projects with Narrows, I highly recommend them and hope to have another project with which they can help me!

06/12/2017
Great installation, arrived when scheduled. We love our new Mitsubishi heat pump. Outstanding service and would definitely use Narrows Heating & A/C again when we have a need. Highly recommend.

06/06/2017
Narrows installed a Mitsubishi split system in our new remodel. They were informative, responsive and proffesional. We had some serious time delays and Narrows worked with us to completion. Their stellar reputation is what made me decide to go with their bid - and their service after installation is what makes me glad that I did. Kudos to Chris, Ash and Matt for a job well done- a great crew and a great HVAC company- thanks!

06/02/2017
So impressed and happy with Narrows' professionalism and service.

05/31/2017
Hired Narrow Heating to replace our old furnace with a heat pump. Chris was very professional throughout and provided a detailed estimate. They did a great job with the installation, and came back to fix a minor issues quickly. Definitely recommend Narrow's heating and would hire again.

05/31/2017
Hired Narrow Heating to replace our old furnace with a heat pump. Chris was very professional throughout and provided a detailed estimate. They did a great job with the installation, and came back to fix a minor issues quickly. Definitely recommend Narrow's heating and would hire again.

05/24/2017
work was completed on schedule and the technicians went beyond the norm to move a return register [very limited access]. the new heat pump is quieter than expected and is doing a great job - well done and i would recommend them to others

04/20/2017
Narrows was very efficient in their installation and suggestions to improve the heating distribution in our house which has high cathedral ceilings. The installation went without a hitch and I would recommend Narrows for their expertise and workmanship. Thank you Chris for a great experience.

04/19/2017
Chris, I'm checking on the "Review Us" buttons to make sure they are back up and running......thanks, Mike

04/19/2017
Nick came out to my house to look over everything. I wanted the ductless unit put in my bedroom upstairs. Nick explained the best place to put the unit. A couple of weeks later the two young men came in with the unit and then the electricians were not far behind. Everything went very smoothly all the men involved were very professional and nice to talk to. They had a couple of questions for me but nothing to be concern about. I love the unit in my bedroom I'm looking forward to using the air condition this summer because it's very warm upstairs. Nick and the crew were excellent and would recommend this company for heating and air condition issues. I'm now working on getting a unit put in the bedroom across the hall from me. I person in my office was impressed with the brochure that Nick gave me and now he is having an installment done in his house. Nick let me know they don't travel to Seattle b ut my co-worker was able to find a Mitsubishi distributor locally.

04/19/2017
just had new heating and a/c unit installed.researched many companies and picked narrows.competitive pricing and excellent service.very professional and great follow up.

03/21/2017
I am very impressed with the job that was done to replace my 43 year old furnace with a heat pump and furnace. From the time I met with Chris to the final inspections everything went quick, easy and very efficient. This company is very professional and proud of their business! Thank you Narrows Heating and AC!

03/16/2017
We just had a ductless heat pump installed by Narrows Heating and we are so pleased. They took care of all the TPU rebate paperwork and permitting; the technicians arrived exactly on time for the install; the install was done quickly with a minimum of mess (which was cleaned up before they left). For the first time since we have lived here, the family room/kitchen/dining area is at a comfortable temperature! Thank you, Narrows Heating!!!!!

03/07/2017
Narrows Heating totally delivered as promised and exceeded all our expectations! Following our thorough internet research we solicited quotes from 5 companies for a new gas furnace. Narrows was competitive on price but what really sold us was Chris's knowledge and recommendations. Chris explained how Narrows could improve heating our home and resolve the cold room issues we had. We were also pleased to find Ash to be a very skilled professional installer. He customized a smart clean solution that corrected a poor prior install by another company 25 years ago. Follow up was required on two separate minor issues but Narrows resolved them right away. One issues was discovered late on a Saturday afternoon so we called Narrows. They sent a Technician and resolved it within hours. We highly recommend Narrows and will definitely use them again when needed in the future.

03/03/2017
I'm completely satisfied with Narrows Heating's work. The new furnace was installed on time and on budget. One small glitch was immediately corrected after I called.

03/03/2017
Really appreciate the interaction with Chris C with estimate & information provided and professionalism while we obtained other estimates to compare pricing. Equipment arrival & scheduling were efficient. Install work was also very efficient, clean & on time.

03/02/2017
Great customer service.

02/28/2017
My house has never been this warm in February. Everyone I talked to or dealt with in person at Narrows were great. Highly recommended.

02/13/2017
5 star review

02/08/2017
Great service in a timely manner.

02/07/2017
We woke up to no heat and called Narrows and they were here within an hour and we have heat!! Thank you! Very reasonable and quick service! As a realtor I am always looking for vendors to add to my list!

01/30/2017
My husband seen Narrows Heating on the list of people to chose from and said you guys are the best, and I have to admit it's true! Very friendly, on time courteous guys that came and installed our new heater. They took the time to answer all my questions and even cleaned up all their mess, you couldn't even tell they were there. You guys are the best. I will let all my friends know! Two thumbs up Narrows Heating!!!!!!!!!!

01/27/2017
This is the second time we have used Narrows Heating. This time it was to replace my mother in laws furnace. Chris eplined the options clearly and patiently so everyone could follow. Ash who came to install the furnace did a very clean and professional installation. He also was very patient and polite to my mother in law. All areas of customer service were very professional. I would certainly recommend and call if I need their services again.

01/24/2017
Excellent job!

01/23/2017
From Cris's projections thru completion of the project by his tech's. They were on time and professional. nice work. Thanks Guys

01/17/2017
I highly recommend Narrows Heating & Air Conditioning.Nick inspected the old one that I had which had broken down,and helped me choose one fit for my house.They installed a new gas furnace for me and did a very good job.The technician, Ash, walked me through the functioning of the same...answering all the questions that I had.Very friendly people.

01/14/2017
My furnace died and Narrows was able to get out pretty quick to give me a quote and had me scheduled for the install a few days after I agreed to the quote. The install went real smooth. They were in at 8:30am and out by about 3pm. Overall I was real happy with the service and would recommend Narrows to anyone that needs a new furnace

01/12/2017
From my initial contact to the completion of the project everything was done in an efficient and friendly manner. A great local Tacoma company.

01/12/2017
From my initial contact to the completion of the project everything was done in an efficient and friendly manner. A great local Tacoma company.

01/09/2017
What a great experience, and very professional team. Answered all my questions, making sure I knew everything I needed to know, before they left.

12/04/2016
From estimate to the final project and everything in between, Narrows Heating and Air was nothing but spectacular! Love my new heat pump!

12/02/2016
I knew that Narrows was a great company before we even started working with them because they installed and serviced my parents furnace 30 years ago and they were always happy with them. When Chris came to our house to talk to us about the ductless unit I was very impressed with his knowledge of the unit and his memory. He had been to our house 3 years earlier to give the previous owner a estimate so he knew exactly where the unit would go before he got here. He came prepared with an estimate and all the paperwork needed to finance the unit through TPU. He also got us the information for the wood stove buy back program which we qualified for, so not only did we get a huge discount with the buy back and rebate they also took the old wood stove away and we didn't have to lift a finger. We got the unit just in time for the cold weather and love our warm house and are enjoying the new look of our living room without that hidious wood stove. Chris was great about keeping us updated while we were waiting for TPU to approve the loan and he came by on the installation date to let me know exactly how the day was going to go. We are remodeling our house and I wish every contractor was as professional and knowledgeable as Chris.

12/01/2016
Narrows installed a new ductless hvac system as well as a gas fireplace in my new home this past summer. All phases of the job went smoothly and professionally. No cost overruns or delays. Everyone I worked with were great human beings. I highly recommend Narrows to anyone still searching for good old fashion kindness and customer service.

12/01/2016
Great experience working with Chris and the crew at Narrows! Thanks!

11/30/2016
I cannot count the ways the technicians completed the proposed installation of a new pump, new airhandler and reconstructed duct work to remove my old furnace from the attic. Their profesionalism, honesty, courtesy and true dedication to make your your company the best in the business, barr none!! The company representative provided an extraordinary amount of information about the products and what was to be done in a clear, and concise manner leaving no questions unanswered. The electrician was very expedient and extremely proficient. The place was left super clean after all the work was done. I am a very satisfied customer and will count on them without hesitation when I move to another house in the near future!!!.

11/19/2016
The guys at Narrows Heating are not only friendly and professional, they also do great work from start to finish. We're very pleased with the project they completed in short order (replaced our old furnace with a nice new one and installed an exhaust liner in the 126 year old chimney). Solid work!

11/12/2016
From the estimate to the scheduling to the installation to the clean up to the operating instructions, very professional and efficient; fine work at a fair price.

10/28/2016
the most professional & knowlegable from sales to installation. Iam so pleased with the new furnace and heat pump.

10/26/2016
workers were very quick & cleaned up after they were done.willing to answer quistions.

10/26/2016
Narrows provided us with a competitive proposal which was thorough and technically well explained. After commitment, the Narrows team followed the plan to a tee, which quality of performance and great service. This all was much appreciated due the failure of our furnace right as the weather became cool. All aspects of the project from permitting, mechanical, civil and electrical, along with educational training we performed well. We are grateful to the Narrows team for their support and we look forward to continued support on our system.

10/05/2016
I recently had Narrows Heating and Air Conditioning install a Mitsubishi Ductless Heat Pump System. Every aspect of this transaction was excellent. From the time Chris came to the house for the initial inspection through the installation process they were fantastic. We had 3 quotes and were very pleased with the price given. The installation team was superb. Do this point, the Mitsubishi unit has exceeded my expectations. Considering the complete process and product are so outstanding, seems like I should be able to add 1/2 star on top of the five.

10/03/2016
We had a wonderful experience with Narrows Heating from the first contact, to the installation, to the follow-up on service at the end! They were efficient, helpful, and did a great job on our new heating system. (They even let my toddler ask them questions about all their tools as they carried them through). :) We highly recommend going with Narrows Heating!

09/26/2016
Very happy wth my new ductless heat pump. Professional service, great installation. Easy process. Highly recommend Narrows Heating!

09/23/2016
System working well, quality installation.

09/23/2016
We love our air handler! It definitely is quiet, and has cooled our house in the last hot days of summer. We have yet to test it out for heat; but, look forward to an energy efficient system after years of oil. I'm giving a 4 because our inspection following installation wasn't put through for the day I expected. I spent the day waiting for Tacoma Power, when in fact they had not received the paperwork. Narrows Heating owned up and did do their job; but, it was a bit frustrating to have to wait a second time for TP to come out. Everything else was great. Workers were stellar, cleaned up work area well, no damage to walls or doors getting the monster furnace out! Great attitudes and overall great experience.

09/20/2016
Great service, everything as promised.

09/19/2016
Our new Mitsubishi split ductless unit is great. We are very pleased with the installation job Narrows did at our house.

09/16/2016
Narrows was a true pleasure to work with. I was spoken to respectfully, and informed throughout the entire process. They walked me through all the city paperwork and rebates. On the day of installation, the crew was swift, informative and respectful of my home. I highly recommend them.

09/13/2016
Chris I just wanted to take a moment of your time to thank you and your installation team for a total quality experience with Narrows. From the initial phone call to the estimate to the follow-up email with testimonials to the outstanding work of Dan Smith and Dillon Wehrer (your install team)...every aspect was done with the utmost professionalism. Dan and Dillon arrived on time and got right to work. They took time out of the install to review the thermostat procedures and setting with me as well as showed me how to register the Trane Warranty on-line . They did a great job and left my house cleaner then when they arrived! Please thank them again on my behalf and please add this email to your testimonials. Narrow's reputation is extremely well deserved and I would highly recommend you to anyone who needs Air / Heating work on their residence. Regards, John Hackett Steilacoom, WA

09/01/2016
very professional, courteous, on time, excellent work!

08/30/2016
Narrows team did a good Job Installing heat pump and air handler at my home. I would recommend them .

08/29/2016
Dear Chris, This is just to say how much I like my Mitsubishi ductless heat pump that your company installed. It is especially wonderful now that it's hot out. . . the coolness is so nice. I remember years when the heat was unbearable. No more! So I want to thank you and your employees for a splendid addition to my home. I'm so glad I made the investment. Cordially,

08/22/2016
We had a ductless heat pump installed. The entire process was very smooth. Everyone was professional and great to work with. Would recommend to friends and family and use them again in the future.

08/22/2016
We had Narrows replace our 38 year old heat pump and air handler with a high efficiency heat pump system. 2 days, they were in and out, and you could not even tell they installed a whole new system. They even hung some sheetrock for me. The old system was larger, and was going to leave a visible patch of exposed framing/insulation when the new system was in place. They actually left things better than they found it. The overall experience was very pleasant and easy. I recommended them to my dad, and Narrows replaced their furnace, and also added a heat pump. Their install was top notch as well. If you are looking for a high-end experience, you won't go wrong with this family run business with a personal touch each step of the way.

08/17/2016
Narrows Heating recently installed my ductless air pump. Everyone I dealt with from the sales staff (Chris) to the installers were top notch! They had so much patience with my crazy schedule and the product installed is fantastic. The city inspector that came to inspect also had all good things to say about them.

08/03/2016
From the bid process to completion Narrows was very professional and competitive. The installation crew did a great job and was very helpful explaining the process through to end. They even helped me move our new washer and dryer into place. Thanks again Narrows....great job.

07/25/2016
Good job!!

07/22/2016
We're happy with the ductless heat pump we got from Narrows. It works much better at cooling the house than the stand alone inside air conditioner we tried before. The installation crew worked efficently.

07/21/2016
Excellent work, price, equipment. Highly recommend.

07/17/2016
Very good service, very good product, very good installation

07/15/2016
Everything on time, on budget, and professionally installed Thank you

07/15/2016
These folks know what they are doing, are very easy to work with, and quickly responded to all questions and inquiries. 5 Stars? No problem.

07/14/2016
Our family was extremely satisfied with our entire experience with Narrows Heating and A/C. They were professional and prompt in all their dealings with us while we were still deciding, and they kept it up through the entire processing of scheduling and installing our ductless heat pump. Several months later, we are still very happy with our heat pump, and would definitely recommend Narrows to anyone! Thanks so much for your great work!

07/13/2016
Excellent service. Goes the extra mile

07/11/2016
Narrows Heating was great. It was a great price and the installers did a perfect job.

07/02/2016
The service we received through Narrows Heating was exceptional. We had a two room ductless system installed. Their work exceed our exceeded our expectations, and we are enjoying our system.

06/29/2016
Good service, low priced, great employees for both repairs and new installation.

06/12/2016
From the beginnign Chris impressed us. His timliness, professionalism, and ample preparation to give an accurate quote were apparent. Our communications were always prompt and handled well with email-a big plus for my household. The work was done well and the installed even took the time to explain the remote and care of the unit. Great doing business!

06/09/2016
We have done business for over 20 years with Narrows Heating. Recently, we hired them to upgrade our heating and AC units in our Gig Harbor home. They did an excellent job! Work was completed on time and their crew was very professional. Highly recommend Narrow Heating! Richard and Joan Leaf Gig Harbor, WA

06/09/2016
I can highly recommend Narrows Heating & A/C, in fact I have to my friends. I am very happy with every step of the installation from the estimate to the final operation of the unit.

06/09/2016
Had two other HVAC contractors bid on same job. Of the three Narrows was the most expensive. With that in mind I believe the saying, "you get what you paid for," when it comes to high end purchases. The sales rep for Narrows I felt was the most knowledgeable and new what I was looking for. I will from now on look to Narrows Heating and Cooling for all my needs.

06/09/2016
Narrows Heating was excellent in reesponding back when a customer calls, even when it is on a weekend. The return call I received when I had a change in my needs for a sooner equipment replacement was what sold me on using this company! Other Trane dealers failed to return a call!!

06/09/2016
I appreciate how easily I can talk with someone who can help me when I need it.

06/09/2016
Appreciated that the sales rep took the time to do a load calculation to determine my best needs.

06/09/2016
Chris And his staff were professional from the beginning. We were impressed with their knowledge of the system and our homes inadequate airflow. Chris was the only contracter That recommended the cold air intake be expanded. The crew were very patient with all our questions and did an excellent job of installing the new system.

05/18/2016
Narrows Heating did an amazing job installing our ductless heat pump. From the start of the process, Chris & the staff were honest and gave us great suggestions as we tried to figure out the best way to upgrade our heating system of our 100 year old home. The team that installed our heat pump was extremely efficient and courteous. The system itself has worked well for the ~3 months I've had it in our living room. I'd highly recommend Narrows Heating.

04/08/2016
Narrows Heating and AC was very prompt and reasonable in our heating needs. We returned from Portland visiting our daughter to a cold house on a Monday afternoon. We called Narrows, they were there the next day. Not to our surprise we needed to replace our 30 year old furnace. We got 2 bids, Narrows was the better of the two. We had heat by Friday afternoon, we also had AC installed which was installed the next Friday. The crew that did the work were courteous and professional. We thank Chris and crew at Narrows for a job well done.

04/02/2016
Working with Narrows Heating to install a ductless heatpump in our home was a very positive experience. Chris and his team were professional and demonstrated great attention to detail from start to finish.

03/31/2016
Great Professional service and superior install crew. I used them for several new units and repairs. A+ in all departments. Thank you for being a GREAT BUSINESS

03/28/2016
Very happy with all aspects of the sale, installation and follow up as well as the product.

03/28/2016
We had an amazing experience with Narrows Heating & AC. Our new ductless heat pump is a great investment in our home and a more efficient use of energy. Chris was so professional and knowledgeable. The guys that came to install were professional and fast. We highly recommend Narrows!

03/25/2016
I had a ductless heat pump installed in my rental property in Tacoma and it has already saved my tenants money on their heating bill. Narrows Heating was wonderful to work with. Very professional and they worked with my tenants to schedule install.Great investment! Great company!

03/03/2016
These guys are the best!

03/03/2016
Narrows Heating installed a ductless heat pump for us a few months ago and removed our uncertified wood stove. The heat pump works great and we can't wait to use the a/c this summer. They completed the entire project in one day and were polite and professional and I would recommend them to anyone who wants a quality job done.

03/01/2016
Keep doing what they are doing--providing thorough home evaluations and estimates, responsible & competent technicians, and attention to detail.

03/01/2016
Every employee I was in contact with whether in person or on the phone was courteous and friendly. The men who installed my system really appeared to enjoy what they were doing and commented on the fact that they felt privileged to work for Narrows Heating. Ion short, they need to keep doing what they are doing!

03/01/2016
Quality installation and communication.

03/01/2016
Friendly and timely service

03/01/2016
keep up the excellent work

03/01/2016
Had two other HVAC contractors bid on same job. Of the three Narrows was the most expensive. With that in mind I believe the saying, "you get what you paid for," when it comes to high end purchases. The sales rep for Narrows I felt was the most knowledgeable and new what I was looking for. I will from now on look to Narrows Heating and Cooling for all my needs.

01/20/2016
Bid was "elusive"... Had to ask repeatedly what the "out of pocket" cost would be after some utility direct rebates to. The contractor....seemed alittle aloof... So get a "hard" number. Installers were knowledgeable, kind and efficient Kinda poor courtesy with floor track issues...drop cloths were needed more..

01/13/2016
As a property manager I advise clients on how maintain their homes and appeal to prospective tenants. Recently, a home I manage, needed a new heating system. After extensive research and several visits to the Enviro House ( also highly recommended) the owner decided to install a ductless heating system. I contacted several companies. for information and bids. Narrows heating had the lowest bid but long experience with contractors tells me that the lowest is not always the best bid. However, the professionalism and explanations presented by Chris tipped in favor of Narrows Heating and I could not be more pleased. Everything went exactly as expected and the new heating system works beautifully. Chris sorted through an unexpected problem and communication was excellent. I highly recommend using Narrows Heating if you plan to install a diuctless heating system.

12/07/2015
After an initial bid, I met with Chris Calhoun from Narrows Heating & Air Conditioning, the choice became very easy to make. Chris was very professional and personable! I was equally impressed with the wonderful humans who came to do the installation of the ductless heater, from the electrician to the installer and the apprentice - everyone was professional and friendly! I was very impressed with the whole process and just how smooth it all went. Giving everyone Five Stars is easy! Highly recommend these wonderful humans!

12/05/2015
Great and easy to work with. I especially lovedthe quick response whenever I contacted them.

12/02/2015
Narrows heating was extremely professional, thorough, and communicative from the estimate to the install of our ductless heat pump. the installation crew was also very prompt, efficient and personable. the heat pump has made a huge improvement to the comfort of our home. if it is as economical as touted, it's a total win! I highly recommend Chris and Narrows Heating.

11/20/2015
My husband and I are so pleased with the quality of our new Mitsubishi ductless heat pump and we are even more pleased by the helpful, friendly, professional staff at Narrows. From our very first encounter with Chris Calhoun to the final sign off Narrows has been so consistent and available to answer any questions. The installation was a breeze and it was a pleasure to have Danny and his crew in our home!

11/18/2015
We love our new heatpump system. (Narrows installed a floor unit and a wall unit inside our home.) They are extremely quiet and make our home more comfortable. The outside unit is so quiet I need to be close to it to hear it. Narrows showed up and completed the job when they said they would. The Narrows team was professional in every way.

11/17/2015
Professional and courteous staff for the installation. Competitive pricing.

11/17/2015
The tech's are very well qualified, and the ownership provides the highest level of sales and service.

11/17/2015
Keep doing great customer service

11/17/2015
Continue doing what their staff is doing. Good communication, equipment expertise and answering their customers' needs quickly and professionally.

11/17/2015
Keep up the good customer service.

11/17/2015
Keep up the good job!

11/17/2015
Professionalism, timeliness, clean-up after job and good knowledge of equipment.

11/17/2015
Continue providing knowledgable representatives to assess need and present info.

11/17/2015
Very happy with the their work & their staff.

11/17/2015
Keep doing what they are doing--providing thorough home evaluations and estimates, responsible & competent technicians, and attention to detail.

11/17/2015
Keep doing what they are doing--providing thorough home evaluations and estimates, responsible & competent technicians, and attention to detail.

11/14/2015
I am thoroughly pleased with the ductless heat pump I purchased from Narrows. They were excellent to work with, even with changing locations half through the job. The machine, Mitsubishi brand, is absolutely silent. Slight sound of moving air, but much quieter than a refrigerator. I feel confident recommending both Narrows and Mitsubishi to anyone.

11/04/2015
It's my second time using Narrows for a ductless heat pump. Simply put, they do great work.

11/04/2015
These guys are the best. We have used their services both in residential and commercial. They are knowledgeable, succinct, efficient in implementation, and courteous all the way; all in one package.

11/04/2015
Very happy with ductless system. everyone at Narrows has be great to work with.

11/03/2015
I hired Narrows Heating & A/C to install a Mitsubishi heat pump in October of 2015. There work was vary professional and the installation looks great, beyond my expectations. The unit is extremely quiet and cannot be heard on the lower settings. The crew must be the best in the business based on my experience. I give Narrows Heating a 5 star rating.

11/03/2015
Like my ductless heat pump so far. Customer service is excellent, very responsive to any questions & concerns.

09/24/2015
They were on time and very nice. The installation was more than expected due to space available, but they figured it out and it is hardly noticeable on the outside of the house. The electrical outlet outside is a nice addition. Thank you.

09/10/2015
Very well done. best part was the Estimate - Actually got info on what we were getting, unlike some others. Techs were very friendly and even excepted our dogs. Great job.

08/21/2015
I would recommend narrows heating to any of my friends and clients. Brian Thayer Keller Williams realty

08/20/2015
The service was great. The installers were very careful to mitigate any mess that was unavoidable and cleaned up after they were done. The work was done in the estimated time frame. I would recommend Narrows to all of my friends.

08/17/2015
Wonderful company, Wonderful service and a great product. Thanks Chris

08/01/2015
We are very happy with our heat pump for our main floor. Besides coming in with the best price, the whole installation went very well. All of the staff that I interacted with were very professional and customer oriented especially Chris and Cabe ( I am not sure I have the name right). They always took the time to answer my questions and explain what was going on. The area being cooled during the 90+ degree weather, has not exceeded 72 degrees. Again, we are very happy.

07/29/2015
I am very please with my ductless heat pump. I am still learning to use it, but it has been great. The installation was perfect, your installers were courteous and knowledgeable. I could not be more satisfied. At first, I was not sure of the location because it was the only outside wall where I could have it installed. But believe me, it is the perfect place. I am glad that I chose you for my contractor. The unit has performed way more than I could imagined. I thank everyone who had a part in the sales and installation of my new heat pump. Best Regards, Brenda Moore

07/23/2015
Narrows Heating & A/C was the lowest of 4 bids I received for a Heat(Cool)Pump but the quality of the product and the installation were 1st class. Very efficient and nice employees and the sales rep, Chris, was the reason I chose Narrows. He was knowledgeable and down to earth. If you want a great product installed in an excellent and timely manner, talk to Chris!

07/23/2015
I couldn't be happier with my new air conditioner, furnace, and heat pump. I had it installed just before the 90 degree days started and I have never slept better through the summer nights. I received estimates from three other companies and all were pretty similar with the costs of equipment and labor. What stood out to me about Narrows most was the detailed information that Chris provided in order to find the best system for me. Also, Narrows offered the best financing plan of the other three companies. The install team was curtious, professional, and hard working. I'm glad I selected Narrows and feel great about my investment.

07/22/2015
I could not have had a better experience with a Company that I have never dealt with. From the beginning, with Chris the sales rep and the application process with Tacoma Power. Chris handled everything and communicated with me on a regular basis. Then the team that came out for the install were amazing. the install was as we planned clean an professional. there was not one thing that i could think of that could have been done better. this Company is truly a pleasure to do business with.

06/12/2015
Prompt response times and communication. Very friendly. Smooth installation and very knowledgeable staff!

05/09/2015
I had a ductless heat pump installed. Narrows Heating and A/C was the only company that took measurements of my living space when they dropped by to give me an estimate. Chris recommended a model that would keep my small (1400 sq ft) 2 BR home cooled and heated. I was able to take advantage of the Tacoma Public Utilities $1200 rebate. Narrows installs a lot of these heat pumps, so it was a routine job for the installers. Both Chris and the installers showed up on time, were very professional, and could answer any question I had for them. I've been running the heat pump for about 8 months now. My heating bills this winter were down 37% from last year. (I never used my electric forced air furnace this winter), and the heat pump keeps my whole house cool on warm days. (I had no A/C prior to getting the heat pump installed.) I am totally satisfied with my purchase from Narrows. My experience with them was 100% positive; I'd do business with them again without hesitation. They get my highest recommendation!

05/07/2015
Excellent work as always. Have used Narrow's for 3 different homes/installs. No need to look any further for a better Trane dealer than right here..

04/29/2015
We had our HVAC system installed by a different company a few years ago. Parts of the house were always cold in the winter and HOT!!! in the summer. I called Narrows to get their opinion on how to address these issues. Chris did a detailed analysis of my house and the system we had. He came up with an affordable plan to increase the duct size in part of the house and add dampers to other parts of the house. He also changed the thermostat to one that has sensors in several parts of the house to get an overall average temp for the entire house. The installers came and made the modifications in two days. They were very professional and did quality work. We can already feel heat in those rooms that were cooler, and we are looking forward to AC this summer. Thanks to Chris and team for finding a good solution.

04/24/2015
The salesman was very knowledgeable about the products we were interested in. He measured every room and every window and was able to tell us what type of heating system was the best fit for our house. When our installation was scheduled, the technician was here at the scheduled time and was very informative about the process he would go through over the next two days. He was also happy to answer any questions we had and after installing our furnace, heat pump and thermostat, gave a very thorough explanation of the use and operation of them. We are happy with our new heating system and would highly recommend Narrows Heating and Cooling.

04/24/2015
From the initial estimate, through assurances of code familiarity where we live, a thoroughly professional installation, and finally approval of all work completed by a city inspector, our experience with Narrows has been outstanding. My wife and I highly recommend Narrows Heating and Air Conditioning. Many Thanks to everyone involved.

04/23/2015
Extremely professional...takes the time to give accurate, truthful estimate. Installers are professional and respect your home, perform quality work and clean up after themselves. Highly impressed and would refer to anyone looking for HVAC work to be done.

04/01/2015
When my old heat pump gave out, I had four local dealers out to show their products and make quotes. Narrows was by far the most professional. Their price was fair, and their total package was more all-inclusive than the others. The installation team was on time knowledgeable, and professional. I'd recommend Narrows for heating needs.

03/29/2015
Thank you Chris and crew for installing our ductless heat pump. We are enjoying it everyday; haven't had our heaters on since you installed our system. There has been an adjustment in the temp every now and then, but I think we have it now. All of your crew are top quality. They were professional, perfectionists (which we liked), and clean (they did a great job cleaning up wherever they worked). Aside from the big black hole where our woodstove was, you'd never know Narrows Heating had been here. Still looking for a screen or electric fireplace insert that we like. Thank you so much for making the process so easy for us. We'll recommend you anytime. Carlos and J Duaina Fejerang

02/28/2015
Over the last 4 years, since moving into our house, I've used Narrows to assist with our dated furnace needs. They are kind, honest, professional and responsive. Just recently, I had to replace the 'dated' furnace and I never felt they were trying to sell me more than what my house needed. Their technicians were clean, professional and did a great job explaining how to operate the new furnace. Their customer service doesn't stop there, Narrows emailed us to make sure everything was working and if we had any questions. I've used other companies in the past but will never go anywhere else again. Thank you for everything Chris C!

02/22/2015
Narrows Heating did a couple of projects for my husband and myself. Their bids were competitive, the person who did the bids was very knowledgeable about the industry and gave some good advice. He walked us through the projects, submitted necessary paperwork for the rebates we were applying for and we only had to pay the difference after the rebates. They told us about financing options. They followed the project through to getting the inspections done. An excellent company with excellent staff. Will use again when I need this type of work done and will recommend to people I know.

02/08/2015
Happy with our new heat pump and the experience with Narrows. Chris was very helpful. Thank you!

02/06/2015
Great job!

01/28/2015
Chris Calhoun,And Narrows heating performed to high standards.Chris seemed to know exactly what we needed.& did everything on time.I am very happy with Narrows Heating& the job performed.I will recommend Narrows heating to friends,and other associates.Thank you Doug Troxa

01/28/2015
Thank you for a pleasant experience in all aspects of our heat pump installation. Beginning with Chris (introduction to Narrows & estimate), Daniel, Miles and Brian (installation) and ending with Lana (final inspection and tune up). Your team at all times were friendly, polite and professional. They took great care during installation, protecting our floors and left our home as clean as it was when they arrived. Great job, thanks again. Ed & Jan

01/27/2015
Appointments were and kept on a timely basis. Work was performed as agree to and at the quoted price. Very courteous and respectable crew.

01/25/2015
Narrows Heating and Air installed our heat pump system. There were no surprises except an excellent, clean, and flawless install. Chris Calhoun is an honest business owner and the install team he sent to our home were very careful to do everything right the first time. I am very impressed with Narrows Heating and Air, and recommend them not only for their excellent work but also for the competitive pricing.

01/25/2015
Had a ductless heat pump and water heater installed by very skilled workers. Great staff to deal with questions and any other issues. Thanks for the good job.

01/24/2015
We were impressed with the mechanics on the job. The equipment is every thing you said it would be, and very quiet. Thank you for a job well done. If you need a referrals for future customers, you can count on us.

01/23/2015
Chris and the team at Narrow's heating were professional, courteous and efficient. Even when there was a discrepancy/confusion over a price--Chris stood true to his word. I recommend them!

01/23/2015
Excellent installation and service.

01/22/2015
Narrows Heating did a great job installing our ductless heating/cooling system. They were very prompt with all scheduled appointments, cleaned up after themselves and made sure I knew how to use the unit before they left. I would recommend them to anyone!

01/22/2015
5 STARS

01/22/2015
Great service. Work done in timely manner. I would highly recommend to my friends and family.

01/22/2015
Completely satisfied with the purchase and installation of a ductless heat pump system start to finish. Chris Calhoun provided a detailed estimate and identified the appropriate unit for my home. The install team showed up on time, were professional, neat, and fast. I highly recommend Narrows heating and would use them again.

01/22/2015
Professional. Excellent communication. Timely. Outstanding service. These are just a few words I would use to describe our experience with this company. With having no prior experience with choosing a company for our homes climate control needs. We weren't very sure whom to trust. After making many calls, checking the BBB website. We narrowed our search down to two companies. We set up two In home inspections. After meeting with Mr. Calhoun, listening to his presentation, looking his portfolio, and reading the many letters of recommendations. The decision was easy to make from there. With well over 25 years experience in customer service myself. I tend to set the bar really high, as well as pay special attention to details. With out question all of those expecta- tions where not only met, they were exceeded. Form start to finish, step by step. Mr. Calhoun and his team kept in constant contact with us. Walked us thru the entire process. And completed the work with top notch craftsmanship, consideration, cleanliness, and professional. And upon completion, they also followed up to ensure our satisfaction. In today's world of go, go, go. It is not often that we have the experience of that old school, white glove approach of customer service. Ex specially so need when dealing with ones home. Mr. Calhoun, and his team at Narrows heating need to take a bow, as well as implement a training seminar for other business in total customer service. In conclusion. To any of you wish to share the experience my family and I have. Choose Narrows heating for your next heating, and cooling needs. You will not be disappointed. Sincerely, the Wray family Tacoma, WA

01/22/2015
Dear Chris: I would like to thank you and the crew at Narrows Heating & Air Conditioning for your professionalism during our new furnace installation. The experience was positive from beginning to end, and Mike and I are delighted with our new furnace I especially appreciate the care your staff took as they removed the old furnace and installed the new one. Everything was so clean during the installation, we hardly knew that the crew had been there. They used manual saws to make ceiling cuts and vacuumed while they were cutting. All of our attic insulation was put back in order after they ran ducting. I can honestly say that this was the cleanest installation we have ever had in any home we've lived in. After a few days with the new furnace, we were surprised that we had lived so long with the old one. We thought we were always cold because of our many windows and low wall insulation in many of the older areas of our home. Our 1991 furnace was not running at peak efficiency and the newer, smaller Trane furnace you installed provides even heating and a very comfortable ambient temperature. We love the new thermostat. Your crew took time to explain how it worked, went through all its programs with us, and helped us set the initial night and day program. The manual is easy to read and the whole system seems very intuitive. I received a recommendation to use Narrows Heating from a neighbor. In turn, I would highly recommend your company to anyone. It is apparent that there is good communication among your sales and installation staff and all of the small details about our job were taken care of. We really appreciate this attention. Regards,

01/22/2015
Dear Chris and team, Narrows Hea:ng was recommended to us by a neighbor who works in the field of hea:ng and air condi:oning. He stated to us that equipment and installa:on are equally important. In his opinion, Narrows Hea:ng was in the category of excellence for installa:on and that Trane had excellent equipment. We are very thankful that he gave us this advice. We had interviewed another company and they 'es:mated' the size of a unit for our home and did not know the Lakewood City boundaries. Therefore, that unit was going to sit on our main pa:o! Chris, your advice came from careful measurements and the placement of the unit is far more pleasing. The installa:on team was pleasant, prompt, professional and approachable. Our ques:ons were answered without feeling rushed. Thank you!! We are very pleased and very glad we called you. Sincerely, Jack and Barbara Williamson

01/22/2015
When we needed replace both our gas furnace and our water heater, we shopped around and got a few bids; some were higher, some were lower, however none were a be9er overall value for our money than Narrows Hea=ng & A/C. Narrows offered us the widest variety of op=ons to meet our needs and was the most professional of any of the vendors we contacted. Chris was very knowledgeable and helpful without being pushy or hard sell. They were very informa=ve regarding available rebates, tax credits and financing. The installa=on of our new Trane XV95 indoor comfort system with Clean Effects and water heater went as smoothly as they had laid out in their proposal. The installa=on team was prompt, professional, hard working and very easy to have in our home for two days. Everyone we dealt with was very detail oriented and concerned with our overall sa=sfac=on. They all respected our house full of curious indoor cats and made sure none of them escaped out an open door. We appreciated working with an independent locally owned company with =es to our community. Our experience with Narrows Hea=ng & A/C exceeded our expecta=ons and we would be happy to deal with them in the future and would highly recommend them. Roger O. & Laura T.

01/22/2015
I just wanted to take a moment to personally thank you and your team for the excellent job they did installing our new furnace. (it is so quiet I have to check to make sure it is running!!J) From the initial visit with Chris to the final inspection there was not a thing that concerned us or gave us cause to wonder if folks knew their job. The techs were very knowledgeable and courteous and really wanted to make sure we were happy. We had failed to tell Chris that we were going with the upscale thermo- stat. (Chris sold Dan when he showed him he could change it from his phone J) Late afternoon they were installing the other one and my husband explained that we wanted to go with the digital one that provided all the program options. This was not on the order which was totally my oversight in not letting Chris know. They were so accommodating of my error and even though it was late afternoon they went back to the shop to get the other one and came and installed it. They did not want us to wait and have them come back. I knew they were running late but they never once made us feel like we had inconvenienced them. When we met Chris we knew that we had made the right decision in a vendor. He was professional but more than that he was honest and did not try to up sell anything we did not need. He showed us all of our options and let us decide what we felt would be best for our home. Chris is a great asset to your company and displays the kind of character that makes a person comfortable right from the start. Character and integrity are critical in business and are not attributes that you teach to someone. Chris was a fine example of an individual that has passion and belief in the company he works for. Thank you Mike. This was a great experience and we will recommend Narrows to others looking for the kinds of service you provide. Have a great weekend. Mary Tacoma, WA

01/22/2015
Hi Chris Narrows Heating& A/C's Chris Calhoun, sales rep, very informative and by all means, did not pressure myself or my wife. Danny & Ash- the installers worked great together. John was great with the electrical. All three worked so well together. Ash explained the workings inside and was very helpful to answer our questions. The clean up was wonderful- that's great from a wife's perspective. We love the heat. Thanks again Narrows Heating & A/C & especially the crew. Sincerely, Royce & Sharon Swanson

01/22/2015
Hi Chris, just a short note to let you know how pleased the Nice Wife and I are on the installa;on of our new Heat Pump and Furnace. Your crew was as good as promised. Very professional and accommoda;ng. They answered all my ques;ons, no maEer how dumb they might have been and put me at ease with there pleasing personality's. The job site was leI clean and in beEer shape than when they started. The follow up from your tech. was right on. He explained the op- era;on of the Heat Pump and electronic air cleaner so well even I could understand it. The duct people, here to test for leaks, were top of the line also. Closed up a couple of small leaks and said everything was in opera;ng order. Over all a great job and we would recommend Narrow’s Hea;ng to anyone interested. Thanks T. Frank Stetz PS. the system works much beEer than we expected a couple of happy campers.

01/22/2015
"My experience with Narrows Heating & A/C was nothing but the best. The employees who installed my ductless heat pump were experts on product knowledge, efficient, and friendly. I greatly appreciated the communication between myself and Narrows Heating & A/C. They always kept me informed of what steps were happening next, they were on time, and always returned my phone calls. I can tell that they pride themselves in putting the customer first, and making sure the customer understands what is going on 100% along the way. I would recommend Narrows Heating & A/C to any of my friends and family, with confidence that they would experience the same quality service that I received." Thank you so much Chris for everything! Happy Holidays! Leanne Steffke

01/22/2015
To Whom this May Concern: It is my pleasure to write a letter of recommendation for Narrows Heating. I recently entered into the process of purchasing a heat pump and not knowing exactly how to proceed, I obtained four bids for the work. I found Chris Calhoun to be the only one who took the time to do a thorough evaluation of the needs of my house and educate me on my choices. I had considered just adding a heat pump to my 15 year old furnace, but after looking at all the aspects, I decided to purchase a new furnace as well. It has made a world of difference in keeping a consistent temperature throughout the house and is much quieter. The installation process was so easy, I could not believe it. The crews from Narrows were very respectful and considerate, and accomplished the work with the minimum disruption possible. Chris took care of all the needed details such as permits and inspections. The inspectors had only complimentary words for Narrows Heating. They both said that they never see any problems with their work. To me that speaks volumes for the quality of the work they do. I would not hesitate to recommend Narrows Heating to anyone including friends and family. They certainly did an outstanding job for me. Jane D. Sellars

01/22/2015
Dear Chris, We were faced this year (March) with the prospect of having to replace our existing heat pump system, which was about 25 years old. While the expense gave us pause, we think we did the right thing taking your advice. We have seen an immediate reduction in our electricity costs with the new system. In January, we paid the utility over $400. In April our bill was $175. Please tell all involved how pleased we are with the equipment and their labors to get our household running efficiently and the lowered power costs. Thank You. Sincerely, Sharon and Rick Selden

01/22/2015
Narrows Heating & A/C installed a new furnace in our 1922 Craftsman home in Tacoma. They did an excellent job. They were very professional and efficient and we are delighted with the result, which not only keeps us warmer but keeps our bills down. The crew were very professional and unobtrusive while working in the house. They were scrupulously clean, and our basement has rarely looked cleaner than it did after they had done their clean-up. We highly recommend them. JC Tacoma, WA

01/22/2015
I am so pleased I choose Narrows Heating to install my new ductless heat pump. Your folks came on time, were very pleasant and did a wonderful job. They covered the floor with tarps and made sure that everything was exactly as it had been when they left. Not a spot of anything was left behind. I had not moved everything aware from where they needed to work, so they quickly moved all the furniture and items off the wall unit so nothing would get broken. They were just great. I would used you again in a heart beat. The heat pump is working perfect and I look forward to the air conditioning next summer. Have a wonderful holiday Roz Wagner

01/22/2015
We are most certainly enjoying our TRANE! I can't believe that we're still using it for cooling in mid-August! We purchased at what we thought was the end of the NW summer heat wave, but wanted to make sure we had it for the 2014 heat wave before it arrives in June/ July. The call we made to Chris at Narrows Heating & A/C in early July has turned out to be the best call we made so far this year! The price quoted by Narrows for our TRANE wasn't the cheapest or the most expensive quote we received. (We received quotes from four local, but well known companies. We chose to buy from Narrows because of recommendations from friends, reviews on Angie's List, and the detail given to us from Chris in his estimate. Chris didn't give us too much technical information that we wouldn't be able to understand without spending hours doing research (which we had done beforehand anyway). Chris did give us facts and gave us the refer- ences we could use for further information. Chris even let us make a change to his estimate and get the Honeywell thermostat that we wanted without affecting the quote. As soon as we made our decision, Narrows was able to schedule our installation approximately one week later. Ash arrived promptly at 8:30AM and starting working. He was very professional and efficient. If Ash wouldn't have had to wait for the system to 'charge' and verify that the cooling component of the Heat Pump was working, he would have been through shortly after noon. We would highly recommend Narrows Heating & A/C as the company to purchase a Heat Pump from, Chris Calhoun as the sales representative to use at Narrows, Ash as the installer, and TRANE as the Heat Pump to purchase. Darla Redger Madigan Army Medical Center (MAMC) MAMC Welcome Committee Chair Joint Base Lewis-McChord (JBLM)

01/22/2015
When Steve Calhoun of Narrows Hea4ng and Air Condi4oning came to my house to begin the bid process of a new heat pump installa4on, I had many ques4ons and he spent a great deal of 4me answering them and properly evalua4ng my home for the most efficient unit. 3 different op4ons were provided by Chris Calhoun with very detailed informa4on of each pump. When the unit was chosen, I was provided with an i4nerary for the installa4on, owner orienta4on of the equipment, and the final inspec4ons. The technicians were professional, friendly, 4dy, and extremely helpful. If you are in need of hea4ng and air condi4oning service, I would personally recommend Narrows. Diana Prine Thanks Chris. All the inspec4ons went well and the unit is working great.

01/22/2015
Chris, I just wanted to follow up on the recent furnace install that was provided by Narrows. Everything is working great and the house is more comfortable than ever. I’d also like to say again that it was an absolute pleasure working with you and your installers. As I was mostly home during the installaAon, I can honestly say that they were two of the most courteous and professional contractors I’ve dealt with. They went out of their way to make sure our needs were met, were fast, organized, clean , efficient, and above all, enjoyable to deal with. Working in the subcontracAng industry, it was refreshing to see such a high level of customer service. Rest assured Narrows will be my HVAC contractor for the future and I’ll be sure to refer you to anyone that asks. Thanks again. Laurin Preston

01/22/2015
Thank you Tacoma Narrows for meeting and exceeding our expectations in the quoting, sizing, and installation of our new Mitsubishi - Mr. Slim, Ductless Heat Pump System.  Specifically… we want to personally thank Chris, Gayle, Ash, Dan, and John for their professionalism and providing a neat, clean, and timely installation.   The new system is proving extremely efficient and very easy to operate.  No longer do we rely on our old wall heater units to heat our house!   Thanks again Tacoma Narrows for a job well done.                  Peter & Marsha 

01/22/2015
And thank YOU, Chris for all your help and guidance through the installa:on process of our new furnace. We are very pleased with the efficiency of our new product and the ease with which we can program the new thermostat. The service provided by your company was first rate! Every- one who came to work on the furnace installa:on and related duct work were professional, pleasant, efficient and did their work in a :mely manner. We never would have been aware of the amount of our duct leakage without the work done by your crew. With energy efficiency such a hot buGon topic these days, it is good to know that we are now conserving more energy than ever before. We will recommend Narrow Hea:ng & A/C to anyone and everyone needing your services and will not hesitate to con- tact you with any ques:ons or concerns. Thank you, once more for all of your help and guidance and for your accessibility to us during the en:re process. We couldn’t be more pleased with the results. Skip Oldfield

01/22/2015
Hello Chris, As you are aware, I solicited three proposals to replace the exis7ng heat pump system at our home. I selected Narrows Hea7ng and Air Condi7oning, and thought I would share the experience with you. Of the three proposals, Narrows prepared the most complete proposal, in- cluding 7melines, hea7ng costs and equipment recommenda7ons. All follow up ques7ons were promptly answered and again were complete. As a engi- neer, I appreciated the 7me and care in the presenta7on. Narrows was one of the few companies to not just record the labels of the exis7ng system and propose similar units, but taking the 7me to measure the home and doing the calcula7ons to verify the size and design. AFer some discussion, Narrows was selected. My experience suggests that the selec7on of the contractor, and the quality of their work will determine if the equipment purchased will work as adver- 7sed. The test then, was how Narrows preformed in the installa7on. I watched your team and talked with all involved, and have taken 7me to in- spect the work done. Ash, Dan, Adam, MaJ, and Mike all professionals. All showed great respect for our home, and the installa7on is neat, clean, and well executed. I now await the hea7ng season, and the expected savings in our energy bill. Thanks to you and your team. Mike

01/22/2015
Hope all is going well. Few days go by for us that one of us does not mention how glad we are that we have the heat pump. I also wanted to say we were glad we had Narrows Heating do the work. We had gotten several bids before and almost canceled the appointment we had for you to come and offer a bid because we thought we had enough to choose from. We are both very glad we went ahead and had you come since we already had it scheduled. You guys are the greatest by far! Thanks for the good service. Carol Gig Harbor

01/22/2015
"Narrows Heating and Air Conditioning was the clear choice for our heat pump/air handler replacement project. We sought and received multiple bids from local companies, both small family-owned operations and larger, commercial entities. Narrows not only provided the most detailed analysis of our heating and cooling needs, but also matched solutions at different service and price points. They were very competitive on price and were up front and honest with how they calculated their price and what rebates, tax credits, and financing options were available. There was no back-and-forth on price as was the case with several of the other bids we received. The entire office, project management, installation, and service staff was very courteous and professional. We could not be happier with our new heating and cooling system and know that Narrows will stand by their work for years to come." Regards, Chris L. University Place, WA

01/22/2015
Chris, so far We are very happy with the new system but have not used it much yet, Sandy had a get together with 12 nurses about a week after the installment when it was 95 degrees, they did not want to leave that evening. If you want a prospective customer to call me I am more than willing to talk to them as we need the good family owned business to succeed. Narrows Heating and A/C is the type of company you want to do business with; from Chris through installation and customer orientation. They simply are the best. P.Lunke

01/22/2015
Chris, It was my pleasure to use Narrows Hea5ng and Air Condi5oning to install the new heat pump at my home in Lakewood recently. The en5re experience was very posi5ve. The bid process was complete, easy to understand and very compe55ve. The es5mate clearly outlined the scope of the project so that I knew exactly what I could expect. Experience has taught me that this is very important when obtaining bids. The new Trane system was installed in one day by a crew of professional technicians that were respecEul of our home throughout the installa5on process. All of the new equipment including the lines were installed consistent with the current furnace and mechanical equipment so that the en5re system looks like a well planned unit. We have been enjoying the cooling side of our new heat pump recently and are surprised on how quiet it is. I think our refrigerator makes more noise! We don’t even know when it is running unless we look at the thermostat or go check the outside unit. I will use Narrows in the future for any HVAC needs that arise. Thanks, John Lowney

01/22/2015
Your follow-up a week after installation was unexpected but welcome. Fortunately, our only complaint was that the furnace was so quiet we could never tell when it was running. We and our cats are now toasty warm. We just want to say “thank you” for a job that was first class, from our first phone call to your office all the way to your follow-up. Our cats don’t have much to say, but judging from their lack of complaint, I believe they too are appreciative of Narrows’ focus on customer satisfaction. If we can be of help in recommending Narrows to any prospective customers, we would be happy to do so. We’ve owned this house for 33 years and have rarely made that offer to a contractor. In this case, the exceptional service you and Narrows provided justifies that offer. Thanks again for everything. Sincerely, John Terrien, Lera Hanson Tacoma, Washington

01/22/2015
Hello Chris: Sorry I have been extremely busy. So my experience with Narrows Heating has always been exceptional from explaining the tiniest details of the proposal, covering all items of cost and system inefficiencies so that I the customer was able to understand and make an easy decision on who the best contractor is/was to install my new furnace and heat pump. Even though I discovered late in the evening I had no hot water, Narrows Heating was up and at my home by 7:00am turning the gas back on to the house. The install itself was very clean, professional and all the staffing was very courteous putting the customer first and making sure they provided nothing but quality service and product. I thank you personally Chris for making my experience with Narrows Heating a happy one. Have a great day and again thank you so much, I am very happy with my furnace both heat and cooling our home has been very comfortable. Paula Lawson University Place, WA

01/22/2015
Hi Chris, We love our Mitsubishi Ductless Heat Pump. It really puts out the heat and warms our house. The remotes are easy to use. Narrows Heating has been a pleasure to work with. Chris was friendly, professional, and knowledgable about his products. He checked back several times to see how we were doing. We recommend Narrows Heating! Christine and Gary Kreis

01/22/2015
Your installers, Ash and Joel were remarkable. I have renewed faith in the “contractor” industry! J Ash and Joel went right to task and in watching them it was clear to me they were experts at their job. They made a great team and represent your company well. From the beginning of the process and informing you I was requesKng a pro- posal for the Ductless Heat Pump system hoping to qualify for a program that Tacoma Power was offering, you responded quickly and it has been smooth sailing from the start to the finish. I have not experienced such wonderful Customer Service as you and Narrows HeaKng and A/C have given...it ex- ceeded my expectaKons. Thank you all. I think we are going to “love” this unit and look forward to the savings it will bring in our electrical bill. Also, we are expecKng the electrical inspector this aUernoon to sign off on the electrical. Chris, again, thank you for everything...sKll in awe of how smooth all of this went....Narrows HeaKng and A/C and it’s representaKves are a “well-oiled machine” you all should be proud of yourselves and I will have no reserva- Kons in recommending your company should the opportunity arise. Jan K.

01/22/2015
Chris: I wish to thank you and the staff of Narrows Hea7ng & AC for the truly great work you did installing the new Trane heat pump for our home. You person- ally ensured that we knew all the op7ons, costs and rebates for the various system and clearly laid out the choices in understandable terms. You went above and beyond when you provided the technical manufacture's informa- 7on I requested. The en7re process went smoothly and did not disrupt the household in anyway. Everything was done professionally by the mechanical technicians as well as your electrician. Their work ethic was outstanding! I was called and informed of the exact 7me they would arrive and as soon as they were on site - they went straight to work. I had complete confidence in their workmanship. I also want to thank you for arranging the WA State inspec7on and the Pen- insula Light inspec7on. I especially want to thank you for the quick handling of the rebate we received from the u7lity company. That was awesome! I think the moPo for Narrows Hea7ng should be "Zero Hassles" because that was what the en7re process was. Robert Hartnett

01/22/2015
We had Narrows Heating and Air Conditioning install a Trane heat pump system in our 1945 era home this spring. Our primary goal was to cool down the upstairs which sweltered in the summer. By April of this year we already had a fan on full time up there. We also needed to keep a warmer downstairs to accommodate the needs of my 90 year old mother. We obtained two bids for this job and chose Narrows because we were impressed with both the professionalism of Chris Calhoun and his assessment of our needs and proposed solution. Narrows installed additional ductwork to bring more airflow to the upstairs and installed an air return which didn’t exist for the upstairs. The installation workers were professional, cleaned up after themselves and did a first rate job. We were ecstatic and the upstairs was bearable. Then the first warm week arrived. And disaster hit. The upstairs was bearable, barely, and the downstairs had a continual frigid artic wind blowing through it. My mother had on 3 layers of clothing and was covered in quilts. At one point the temperature upstairs was almost 90 and the downstairs was 65. With a wind-chill factor bringing it down further. There was hardly a whisper of air flowing upstairs. So we called Chris. He came out the same day and determined that the old ducts which had been wrapped when the house had been weatherized by the City and which we all assumed were sealed, were leaking and air conditioning the basement (this hadn’t been noticeable with the old heating system since there was no air conditioning and not much air flow). He arranged for someone to come out and undo the insulation and seal the ducts. He also sent out a team to do a full scale assessment of the air flow in all parts of the house. The result is that the downstairs ducts were dampened down. Between sealing up the old ducts and dampening the downstairs ducts, the air to the upstairs increased dramatically. The teams he sent out were thorough, quick, and mindful of our time and home and really pleasant young men. The work was done promptly and was excellent. Our system is now doing exactly what we had envisioned and we love it. We may have chosen Narrows because they had the best proposal overall but we recommend them because we have seen how they respond to problems and how they resolve them quickly and competently. Their service can’t be beat. Sincerely, Jane Hallstrom and Jon McDaniel

01/22/2015
Dear Narrows Heating and Air Conditioning, I wanted to drop you a note and let you know how pleased we are with our new Navien tankless water heater. The entire process from start to finish couldn’t have been better. I had requested three bids: one from a local plumber, another from a contractor through Costco, and the third one from Narrows Heating and A/C. You were actually lower than the Costco estimate and, based on my previous experience with your organization, I decided to go with an experienced company that would stand behind the product. Chris came out to look at the installation site and to assess our needs. He provided a detailed proposal recommending the Navien unit. As we were debating whether or not to go with a tankless system or stick with a traditional water heater, Chris provided a second proposal for a tank model and assisted us in making a final decision. Once the decision was made and an installation date was selected, the installer arrived promptly with all the equipment needed to remove the old unit and install the new one. The job even required removal and replacement of some molding around the door which he also handled expertly. We have been using the tankless system for six weeks now and it is performing admirably. With company over the holidays, we put it to the test and never ran out of hot water. Thanks to everyone on your team for a job well done! John Guy

01/22/2015
Chris, Frank and I want to let you know how pleased we are with our new ductless heat pump. But more than that, we want you to know what a great crew you have doing the installation. Ash, Dylan and John were knowledgeable, professional, and competent. They moved quickly with their work, while being friendly and just nice guys to be around. We really appreciated how they were careful not to cause dust, track in dirt, and cleaned up after their work. Their attention to detail was excellent! Again, job well done! Mrs. Gavaldon

01/22/2015
Chris, Pamela and I would like to thank you and Narrows Heating for doing a very professional quote followed by an outstanding installation. We were especially happy with the way the scheduling all came together - with myself being out of town, the logistics of being on an island with a limited ferry schedule and promptness of the installers, HVAC technician, electricians and inspectors. Thank you also for personally following up on the utility rebate check and getting that resolved. The new system has been in operation for just over one billing cycle now and the performance has exceeded our expectations. Our electrical usage went form 2200 kwh last December to 920 kwh this season with the house being heated all week and not just on the weekends like last year. I have already spoken to many of my neighbors on Herron Island and recommended Narrows Heating if they decide to upgrade their home heating systems. Sincerely, Terry Fletcher

01/22/2015
Our installation of a Trane XR15 Central Air Conditioning Heat Pump and New Furnace by Narrows Heating & A/C. Chris was accommodating working with my strange schedule, and was able to come out to give us a no cost estimate within a day of my call to their office. The price for the system and installation was very fair and about and what I had expected. The installation went well and the system is working great. I was impressed by the personal attention by all the Narrows staff. I would fully recommend Narrows Heating & A/C to anyone – as fast, cost efficient and personal service. Can't get any better! ******* Thanks, Dave...

01/22/2015
Bob and Dory Cliff Gig Harbor, WA After 25 years of faithful operation and, even though it was STILL operating fine, my wife and I decided to replace our "trusty, old" TRANE XL1200 heat pump system. We chose Narrows Heating and Air Conditioning for the job because they are a local, third generation business. Grandson, Chris Calhoun, came to our home, assessed our heating and cooling needs and clearly suggested options from which we could pick and choose. My wife and I appreciated that Chris answered all of our questions and offered solid, practical-minded suggestions without trying to upgrade or oversell us. With Chris' help we decided on a TRANE XLi18 heat pump, TRANE Hyperion XL TAM7 air handler, TRANE Clean Effects Whole House Air Filtration System and a TRANE XL900 thermostat. Chris then delivered to us a clear, concise proposal of equipment and installation costs, including all applicable manufacturer's and utility company rebates, electrical and mechanical permits, etc. . . . all of which my wife and I appreciated and were comfortable with. Because Narrows Heating and Air Conditioning had finished an existing job ahead of schedule, they were able to begin our installation a day or two earlier than promised,which pleased us! The first day Ash and Joel disconnected and removed our old heat pump equipment and did the necessary prep work for the installation of our new system on the second day. My wife and I thoroughly enjoyed Ash and Joel. They were friendly and courteous and VERY caring and considerate to work neatly and cleanly within and around our home. By the end of the second day the job was done ! After "living with" our new system for a week, Chris came out to our home to personally inspect the installation and answer any questions my wife and I may have had to make sure were completely satisfied. Long story short, my wife and I are DELIGHTED with our new, "state of the art", highly efficient, and QUIET(!), TRANE heat pump system. We've been enjoying the positive differences ever since ! We COULD NOT BE HAPPIER that we chose NARROWS HEATING and AIR CONDITIONING for the job! THANK YOU, Chris ! WE HIGHLY RECOMMEND YOUR COMPANY ! Bob and Dory Cliff Retired, former owners of a 75 year old, local, third generation, family business ourselves !

01/22/2015
Bob and Dory Cliff Gig Harbor, WA After 25 years of faithful operation and, even though it was STILL operating fine, my wife and I decided to replace our "trusty, old" TRANE XL1200 heat pump system. We chose Narrows Heating and Air Conditioning for the job because they are a local, third generation business. Grandson, Chris Calhoun, came to our home, assessed our heating and cooling needs and clearly suggested options from which we could pick and choose. My wife and I appreciated that Chris answered all of our questions and offered solid, practical-minded suggestions without trying to upgrade or oversell us. With Chris' help we decided on a TRANE XLi18 heat pump, TRANE Hyperion XL TAM7 air handler, TRANE Clean Effects Whole House Air Filtration System and a TRANE XL900 thermostat. Chris then delivered to us a clear, concise proposal of equipment and installation costs, including all applicable manufacturer's and utility company rebates, electrical and mechanical permits, etc. . . . all of which my wife and I appreciated and were comfortable with. Because Narrows Heating and Air Conditioning had finished an existing job ahead of schedule, they were able to begin our installation a day or two earlier than promised,which pleased us! The first day Ash and Joel disconnected and removed our old heat pump equipment and did the necessary prep work for the installation of our new system on the second day. My wife and I thoroughly enjoyed Ash and Joel. They were friendly and courteous and VERY caring and considerate to work neatly and cleanly within and around our home. By the end of the second day the job was done ! After "living with" our new system for a week, Chris came out to our home to personally inspect the installation and answer any questions my wife and I may have had to make sure were completely satisfied. Long story short, my wife and I are DELIGHTED with our new, "state of the art", highly efficient, and QUIET(!), TRANE heat pump system. We've been enjoying the positive differences ever since ! We COULD NOT BE HAPPIER that we chose NARROWS HEATING and AIR CONDITIONING for the job! THANK YOU, Chris ! WE HIGHLY RECOMMEND YOUR COMPANY ! Bob and Dory Cliff Retired, former owners of a 75 year old, local, third generation, family business ourselves !

01/22/2015
Hello Chris, Purchasing a new heat pump is an expensive undertaking. We researched the companies with the best reviews and Narrows Heating came out on top. We assumed they would also be the most expensive. That was not the case. Their estimate came in at the middle of all the bids we received. Best of all, they are honest. They did not try steer us to the most expensive model. They were straight forward and recommended we stick with electric. We had been considering propane and they pointed out that it was the most expensive way to heat. Other companies tacked on additional expenses, but Narrows included them with the job. We were told our ducts needed replaced, Narrows did a special test and found the ducts to be in great shape. We were very pleased with the sales and service staff. We would not hesitate to give Narrows Heating and Cooling our highest recommendation. Sincerely, Diane and Jim Carver

01/22/2015
Hi Chris, Sorry it took so long to get back to you. Hope you and your associates had a great holiday. It is hard to believe that we have had our new comfort system for 3-1/2 months. Just a few updates. In late October we had additional insulation put in our attic. We can barely hear the rain on the roof. Our first PSE bill showed 0.0 therms of natural gas consumed for most of October and early November. That just blew us away. Even the next bill (with a few cold days) was very low on usage. About a month ago, I pulled out the filters and cleaned them. It is truly amazing how much dust was trapped within the filters in that period of time. The air in the house does feel "cleaner" than ever before. There is still one thing that we miss from our old furnace. The heat coming out of the vents feels "cooler" than it did from the old furnace. But, when you step away from the vents the room temperature feels warm. Go figure. It must be that magic of science and technology. As far as temperature settings, we played around a little bit and have it set at 64 at night. In the morning it goes to 68 and 70 in the evening. Sometimes (not very often) we might manually adjust the temp a degree or two. But otherwise, the comfort level seems to be dead on. As we said before, we are very happy with the installation and service you and your team has provided for us. Thank you again for bringing your comfort system to our home. Ray & Shari Bzdel

01/22/2015
Chris, I wanted to send a note to personally THANK YOU and your team for such an outstanding job you did on converCng my “ancient” oil furnace to a New Trane Electric Heat Pump. I had been interviewing HeaCng/Cooling Companies since September. You were the 4th company I met with out of 7. You by far surpassed the compeCCon. Out of 7 companies that wanted my business: you and one other were the only ones to actually sat down and explained my opCons, took a look at what I already had installed, what we could use and how we could improve and answer all my quesCons. You had a genuine interest in helping me and wanCng to do this project. The only other company that spent some Cme with me and seemed interested in the project as well, never sent me a bid. I even called them to let them know and I sCll was never sent anything. One company didn’t listen to what I wanted and told me what I needed to install instead. I didn’t like that approach at all. The week before the install you had made contact with me to let me know our game plan. I had told you I was a liRle nervous, not sure what to expect, etc. You assured me everything would go smoothly. It did indeed. When Danny and Adam arrived that Monday morning I knew I was in good hands. By that evening I was so impressed with how clean they kept everything. They were very hard working throughout the whole 2 day install and extremely polite guys! I also had the pleasure of working with Joel who cleaned out all my ducts and MaR who did final tests and inspecCons. MaR was very helpful in explaining my new thermostat and how to program and work it. Very helpful. I have lived in my home for 15 years and have paid close to $25,000 in oil. I have lived with the uneven heat that is not very comfortable. I now can say I am so comfortable with my New Trane Electric Heat Pump, the heat flows evenly and I really enjoy my home so much more. Great job to you guys at Narrows HeaCng. You guys are truly the leaders in your profession! Heidi L Brown Tacoma, WA

01/22/2015
And thanks Chris - I am trying to think of a single thing that I thought could have gone better with this installation and amazingly I cant come up with anything! The guys who did the work were punctual, personable, efficient, clean, and obviously knowledgable and experienced. I've been in different parts of the construction industry for decades and rarely have I found a crew that provides this level of customer satisfaction. Rick Tacoma, WA

01/22/2015
Chris, I have to thank you and the Narrows Hea6ng installers for the beau6ful and professional installa6on of my new Mitsubishi Ductless Heat Pump. It has performed flawlessly, even during this unusually cold stretch. Your installer accepted the challenge of the brick wall loca6on of the inside unit and completed the placement with liDle or no dust even though they needed to drill through the brick. All the inspectors were impressed by this installa6on. The electrical inspector complimented the electrical conduit work. I haven't had my first electrical bill that will show the consump6on difference, but I'm expec6ng a substan6al reduc6on in the amount of electricity needed to heat my home. From es6mate to the comple6on of the last inspec6on, I was pleased by the work of Narrows Hea6ng. Thanks!! Carol A Benton Tacoma WA 98408

01/22/2015
I was so grateful to have chosen Narrows and Heating & A/C. Very positive experience, from my first initial phone call to the end result. They were friendly and very professional. It was nice not having to move anything, the installers came put a drop cloth on everything. Kept me up to date on their progress. The electrician was also very good and worked well with the installers. The heat duct was installed in very quickly. They showed me how to use it and went over all they did. I would recommend Narrows Heating to everyone. You always know where you stand. Thank you! Carol Barny

01/22/2015
Hey Chris, We are happy with the design and install of our new furnace and heat pump from Narrows Heating. Things that we liked were: the location and placement of the outdoor unit, adding an air return and balancing the air flow, the install crew improving on the location of air return, clean, courteous, punctual install crew. As a builder I recognize a quality subcontractor and that is why we chose Narrows Heating. Thanks again. Martin and Evelyn Babare

01/22/2015
Dear Chris, We are Peg Alastra and Donelda Endrizzi, and we recently had a new Trane Heat Pump installed at our home. We are so thrilled to be heating and cooling so much more efficiently than we were before. One of the nicest things about this was the completely informative and professional staff at Narrows Heating and Air Conditioning. From our initial phone call, it was apparent that we were important to them and everyone from office staff to installers made sure that we had any and all questions answered and that we were comfortable with the new system and its operation. Of particular note has been Chris Calhoun, who came to our home to explain what the system would do, what size we would need, how to improve the airflow with the return moved from a poor location to one much better suited for efficiency, and so much more. He made us feel like part of the family right from the get go!! Thank you, thank you one and all!

01/22/2015
Good Morning, Chris: I'm sitting on my couch in my PJ's being warmed by my new Trane 95 gas furnace with a faint memory of my early childhood on a sub-zero Wisconsin January day in the early 1950's. With my siblings in wrapped in blankets huddled around an open kitchen oven trying to warm ourselves, we could hear our father shoveling coal into the firebox of our then asbestos wrapped "state of the art octopus" centralized heating furnace's boiler for the water filled radiators waiting for the sound to begin banging away in the rooms of our family's home. It may well have been close to an hour before the place was warm enough to remove our blankets while we finished up breakfast, instead of the minutes I've waited today. We have come a long way from that to me pushing a button earlier on my thermostat to bring my similar frame home's temperature up to an odorless, comfortable temperature in less time than it probably took me to compose this email. I have been meaning to send you this sooner.after your men did certainly one of the most cleanly professional retrofit installs I have ever seen. While I don't specifically remember their names, your guys at Narrows Heating were most kind, courteous & professional while they worked with my mentally disabled wife upstairs wondering when all the banging and noise would subside. I had fully expected many frantic phone calls from her for reassurance that it would be ok, but my phone remained quiet and the installation was mostly transparent to her. Thank them for me for their care & concern during this process, and the professionally prepared documentation left for me with the furnace. The install is a work of mechanical art, both aesthetically as well as functional and I am thrilled at the outcome. "On time and on budget" must be one the Narrows' mottoes your company certainly fulfilled. Your company re-affirmed my choice for the best contractor to rely upon to place my dollars and trust in to do my job. Again, thank you for your services. You are a great five star company to do business with! HIghest regards, Peter C.Blado

01/14/2015
My compliments to you, Chris and the great folks of your superb team. Because of their outstanding performance, we are pleased to join the list of satisfied customers of Narrows Heating. I will recommend you to my friends and neighbors and invite you to use me as a reference anytime.

01/14/2015
Narrows Heating was the most professional business we have dealt with in many years. The salesman, office, and installation people were tops and when the County Inspector came he said whoever installed our system really cared about doing a super job.

01/14/2015
We were kept informed throughout the installation including phone calls to advise that their personnel were enroute and when they would arrive. They were always on time and completely professional. We were never inconvenienced and always kept with heat. THE ENTIRE EXPERIENCE WAS FIRST CLASS.

01/14/2015
Fantastic contractor. Very friendly staff and crew. Very patient in addressing ALL of our questions and concerns. This was the absolute best contractor/remodel experience we've ever had. We look forward to working with them again for annual maintenance and any other future needs.

01/14/2015
To say we are happy with Narrows Heating & AC, Inc.would be an understatement, we are elated. We now have a great functioning HVAC system others, including another Trane dealer, said was not possible!

01/14/2015
This was the best experience I have ever had with a contractor of any kind. Dan and Ash did a great job. Chris did a great job on the estimate and coordination of the job. The follow-up for the building inspector was done in a timely manner.

01/14/2015
One thing I found very encouraging was the great reputation that the installers from Narrows Heating have with the county electrical and mechanical inspectors. When the inspectors arrived, they would ask who did the work, and when I told them Narrows, they responded with respect. I was very impressed.

01/14/2015
All of the folks at Narrows Heating and Air Conditioning were outstanding to work with. I am completely satisfied.

01/14/2015
I would recommend contractor to interested parties without reservation. Their workmanship was of 1st order.

01/14/2015
Narrows Heating and Air Conditioning's sales representative seemed the most honest, knowledgeable, and low pressure of all those we talked to. One other bidder actually offered Trane equipment at about the same price but was too much of a high pressure "snake-oil medicine" type for us to consider.

01/14/2015
Chris Calhoun was very informative, straight-forward, and did an excellent evaluation of our heating and cooling needs. Dan the installer did an outstanding installation - he tends to all the details and his finished product looks very custom.

01/14/2015
Narrows Heating and Air Conditioning did an excellent job. Their knowledge and skill was beyond my expectations.

01/14/2015
We were very pleased with all the installers who set the system up. They answered all of our questions and did so in a very courteous and helpful manner. We are very pleased with our new unit. Thanks so much.

01/14/2015
The people from Narrows Heating and Air Conditioning went well beyond my expectations. Very neat top quality work.

01/14/2015
My experience with Narrows Heating and Air Conditioning was as good as it gets when purchasing/installing a large appliance.

01/14/2015
All 5 Narrows Heating and Air Conditioning employees not only provided prompt, excellent service, they all offered to help my wife and I with concerns outside their responsibilities. Their courtesy was exceptional and their work 1st rate.

Nick came out to my house to look over everything. I wanted the ductless unit put in my bedroom upstairs. Nick explained the best place to put the unit. A couple of weeks later the two young men came in with the unit and then the electricians were not far behind. Everything went very smoothly all the men involved were very professional and nice to talk to. They had a couple of questions for me but nothing to be concern about. I love the unit in my bedroom I'm looking forward to using the air condition this summer because it's very warm upstairs. Nick and the crew were excellent and would recommend this company for heating and air condition issues. I'm now working on getting a unit put in the bedroom across the hall from me. I person in my office was impressed with the brochure that Nick gave me and now he is having an installment done in his house. Nick let me know they don't travel to Seattle but my co-worker was able to find a Mitsubishi distributor locally.

just had new heating and a/c unit installed.researched many companies and picked narrows.competitive pricing and excellent service.very professional and great follow up. rate 5 stars

just had new heating and a/c unit installed.researched many companies and picked narrows.competitive pricing and excellent service.very professional and great follow up.